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Recovering From Disaster


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I'm in that situation that every webmaster dreads: Essentially, my TCH-hosted domain crashed and two and one half years of my content-development life has disappeared.

 

Now, I'm in the nerve-wracking situation that every webmaster prays will save him/her: That the web host has a good backup and plan for reinstalling that backup to make the webmaster whole again.

 

I'm in the process of communicating my dire situation to the Help Desk and was hoping that some of you experienced TCHers can give me some advice on how to navigate through this precarious point.

 

Thanks. :)

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The best advice I could offer is what every webmaster learns from a situation such as yours (myself included)...make your own backups! While your web host (not only TCH, but others) might have backups, if it's really critical, at times like this, you are your own best friend!

 

The TCH guru's might be able to get something from a past server back up. If not, see if you might have some residual work left over on your computer. That way, you won't have to rebuild it all from scratch.

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The best advice I could offer is what every webmaster learns from a situation such as yours (myself included)...make your own backups! While your web host (not only TCH, but others) might have backups, if it's really critical, at times like this, you are your own best friend!

 

The TCH guru's might be able to get something from a past server back up. If not, see if you might have some residual work left over on your computer. That way, you won't have to rebuild it all from scratch.

When Help Desk moved my crashed domain to a new server they said:

 

"A backup of your account is retained at /home/cpmove-mikey.tar.gz/ in case you need us to check out anything."

 

Is that a file I can navigate to? Any insight MUCH APPRECIATED.

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The help desk folks can restore from that backup, or see if that backup is any good to you.

 

Like Steve says, backup your stuff on your own as well. Anyone that works with computers will tell you there's no such thing as too many backups.

I'm getting some feedback from the Help Desk and they say that they reinstalled a backup from 10/21. That would be super ... but I'm not seeing the info I last saw on 10/21 ... for example an Images folder is missing from my publc_html folder and my home page went from my current index.php to an ancient index.htm. So there is a major disconnect here.

 

I keep trying to chat with one of the TCH Gurus but no one is ever online. Any suggestions for how to make IM/chat contact with a TCHGuru?

 

thanks.

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