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makaveli

Creative Zen Problem

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Today i added some new albums, "My music" > Right Click > add to media library

 

and when i disconnected and walked out the door, it said "re building media libray" its done this before, so i thought "ah so what"

 

but...

 

it kept going, and going and going and froze at 80% so i left it, and left it, went to work, came back and it was off, so i was like "oooh great its booted and auto shut down"

but what has happened is it wont switch on!

it wont charge!

 

its a useless brick now?

 

looked round the net and cant find details of how to hard reset it ;) or if there is a way to fix it :(

i love my music :)

 

any ideas folks?

 

advanced massive thanks if you can help!

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What machine is it ? laptop? Desktop? Palm? What happens when you try and turn it on?

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yep, and as with all tech support from the vendors its rubbish to say the least, it wont power on, so remove the battery and try again, er yeah.

 

i've tried emailing tech support, but again i dont hold out hope.

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I missed the title :)

 

from a quick google, it seems the Creative Zen should have a hole where you can insert a paperclip (or similar) to do the reset. Depending on the model, you may need to press the play / pause button or the power button at the same time.

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apparently they dont, only flash disk players have reset holes, hard drive ones you have to remove the battery, then put it in while holding on switch, a menu will come up....

 

not much use if you cant power it up :)

Edited by makaveli

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I hate to be the bringer of bad news, but having googled this problem, it would seem a very common one.

 

Is it still under warantee?

 

JimE

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yep, i have the care plan, i ripped dixons of and got it for about 75% less.

only problem, i dont have "all the bits" or the box, and not sure where my reciept is.

 

the major one is not having "all the bits"

as they;l want it all, cables, books, cd's headphones... :blink:

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problem over, with creative use of words (no pun intended) i upgraded to a 30gb video zen :)

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