Purchased Domain

[Guest Melanie]

Hi,

I've purchased a domain and would like to purchase a web hosting package (starter plan) When I try to purchase it comes back

a) Please use a valid domain name

your email address or password is invalid

[/u]

I wrote to support and they came back with retrieving my password, when following instructions I get this:

 

WARNING: Your email address could not be found and your access from xxx has been logged.

I purchased the domain name 2 days ago from totalchoice, I'm not sure what else to do at this point.

 

I even tried purchasing the web hosting package as a new user and it's saying that the domain name is invalid.

 

Any suggestions?

 

Thanks so much

 

Melanie

[Guest Guest]

Sorry, that didn't post how I wanted it to.

 

I hope I'm posting this in the right forum, very new

 

Thank you

Melanie

[TCH-Andy]

Hi Melanie, welcome to the forums.

 

The domain name and hosting are separate, so you will need to purchase the hosting as a "new" client, and you will get a different login and username for the hosting side.

 

For the domain name, just put "yourdomainname.com" ie, don't put a http:// in front of it, or www, or anything else, just the domain name.

[Guest Guest]

Thank you Andy! Off to try that off right now.

 

Melanie

[Guest Guest]

Andy,

 

Thank you so much, worked perfectly!

 

Melanie

[TCH-Bruce]

Welcome to the forums.

 

You may wish to become a member now that you are hosted here.

[TCH-Don]

Welcome to the forums and the family Melanie

When you get settled in

pop over to the introductions forum and say hello to the rest of the family.

[stevevan]

Welcome to the forums Melanie!

[TCH-JimE]

Welcome to the forums, look foward to having you around

 

JimE