mwapnits 0 Posted October 8, 2006 Share Posted October 8, 2006 You say that Bill is reachable via Blackberry. How do I contact him? My impression that three days of repeated failure of Squirrel Mail constitutes an emergency, and is worthy of his attention. Quote Link to post Share on other sites
TCH-Andy 1 Posted October 8, 2006 Share Posted October 8, 2006 Bill is aware of the cpanel bug which is affecting some aspects of Squirrel Mail when accessing via cpanel. If you want to discuss it directly with Bill I'd suggest in this case, you reopen your ticket, and ask for it to be escalated to management. That way it will be seen by Bill. Quote Link to post Share on other sites
dcumpian 0 Posted October 9, 2006 Share Posted October 9, 2006 Bill is aware of the cpanel bug which is affecting some aspects of Squirrel Mail when accessing via cpanel. If you want to discuss it directly with Bill I'd suggest in this case, you reopen your ticket, and ask for it to be escalated to management. That way it will be seen by Bill. Is there any other way to access Squirrel Mail other than through CPanel? I just discovered this problem today and submitted a help desk ticket before I came here. I used Horde to take care of mail that needed taking care of, but the way you phrased your reply implies that Squirrel works if accessed some other way. What way? Best Regards, Dan Quote Link to post Share on other sites
TCH-Thomas 25 Posted October 9, 2006 Share Posted October 9, 2006 Please try your-tch-domain.com/sqmail Quote Link to post Share on other sites
bellringr 0 Posted October 10, 2006 Share Posted October 10, 2006 It has been failing accessing it that way as well, Thomas. I've had to open two tickets (and re-open one when it happened again) to get it fixed. Not sure what's going on exactly, but it has affected both my domains at different times. Quote Link to post Share on other sites
TCH-Bruce 16 Posted October 10, 2006 Share Posted October 10, 2006 Squirrel Mail is part of the cPanel install. There is a bug currently. When it's fixed it will be pushed out to the servers. Quote Link to post Share on other sites
telcor 0 Posted October 12, 2006 Share Posted October 12, 2006 What is this bug? Has it been reported to cPanel (http://bugzilla.cpanel.net or http://support.cpanel.net) ? Quote Link to post Share on other sites
LTek1 0 Posted October 16, 2006 Share Posted October 16, 2006 When might we expect a patch? I'm a reseller, and I've to some irated customers. Even though I advise everyone that webmail is for use in coffee houses only, most of them insist on using it as their primary cleint. And most prefer squirrelmail to horde. Quote Link to post Share on other sites
TCH-Rick 0 Posted October 16, 2006 Share Posted October 16, 2006 Have them log in using /sqmail at the end of the domain instead of /webmail. The version we have installed over port 80 should work fine. Quote Link to post Share on other sites
pegasus316 0 Posted October 29, 2006 Share Posted October 29, 2006 I know this is a somewhat-old topic at this point. However I'm concerned that it still hasn't been addressed completely. I can access my emails just fine through Horde, and that's fine for now. But, my other domain has an extensive group email list in which all the emails are saved in the squirrelmail address book. Even accessing it through /sqmail doesn't give me access to that email list. Entering all 350+ addresses again is possible, but I would really and truly prefer not to. Is there any kind of idea when this will be fixed? Quote Link to post Share on other sites
TCH-Bruce 16 Posted October 29, 2006 Share Posted October 29, 2006 Welcome to the forums pegaus316 Please open a ticket with the help desk. The moderators are volunteers and do not have access to the servers or your account information. Quote Link to post Share on other sites
TCH-Thomas 25 Posted October 29, 2006 Share Posted October 29, 2006 Welcome to the forum, pegaus316. Quote Link to post Share on other sites
TCH-Don 0 Posted October 29, 2006 Share Posted October 29, 2006 Welcome to the forum, pegaus316 The help desk will get you fixed up. Quote Link to post Share on other sites
Head Guru 19 Posted November 17, 2006 Share Posted November 17, 2006 The issue with squirrel mail via cpanel link has been corrected on all servers. If you still having this issue, just drop us a note and we will fix it up now that we have a remedy. Bill Quote Link to post Share on other sites
bellringr 0 Posted November 17, 2006 Share Posted November 17, 2006 SWEET! Still getting an error on server 38, so I'll open a ticket now. *happy dance* I hated Horde. lol Quote Link to post Share on other sites
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