wigoweb Posted July 9, 2006 Share Posted July 9, 2006 Hello, After some long sessions of lost connections via FTP whether moving files with Dreamweaver or with Fetch (Mac), I submitted a Help Desk ticket and asked for help. Two great TCH support folk, Tom and Ryan, both worked on my request. Once they were finished working their magic, my FTP problems disappeared. From start to finish, this adjustment took about three hours, and this was on a Saturday. Great round the clock service from TCH. Thanks. I recommend TCH to anyone who is looking for a web host that provides quality support. Alex PS I believe that the person submitting the Help Desk ticket needs to remember to do a good job of describing the problem. Just saying, "FTP doesn't work." wouldn't have provided the Support folks with much guidance for their troubleshooting efforts. I tried to provides several examples as well as direct quotes from all the error messages. Anyone submitting a Help Desk ticket should do this. Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.