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Horde Mail-some Replys Not Being Received

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I have a client who is using Horde mail. Two of the people are telling me that some replys they were expecting, and were told were sent, are not being received. It's not every reply, some are being received.


It doesn't look like it's going into the spam folder. I suggested that they put the specific people on their whitelist and ask them to reply to see if they get it.


If they don't get the reply, I don't know what else to suggest to them. Anyone have any ideas?




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Occasionally, emails do just dissappear for a multitude of reasons.


A few off the top of my head are:


Do the emails they have sent but not recieved include attachments?

Are they to the same people?

Sent from the same computer?

Sent on the same isp?

Occur every X number or at times of the day?


If you still feel there is a problem, please submit a help desk ticket and they will look at it for you



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