MelH Posted May 25, 2006 Share Posted May 25, 2006 Hello All - I've been a TCH customer for.... a very long time! 2 years? 3 years? And yes - I need some help from the 'family' : I've got a guy in San Jose CA that says he cant see my site, comes up 404. He's using Yahoo/ATT for an ISP. I've done the trace route and ping thing, but would like some help from the "TCH Family" - will you guys try and hit my site from around the country please? CPanel hasn't had a significant dip in traffic (in fact, traffic's climbing...) but I'm at a loss as to why this guy cant get to my site. Kinda embarasssing since he runs a directory I'm trying to get in! Here's the site: http://www.mysoccerlinks.com (it's on server 67) - Is there anyone out there from San Jose that could see if it shows up? I'd really appreciate it!!! Thanks! Mel Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted May 25, 2006 Share Posted May 25, 2006 Welcome to the forums Mel Not in San Jose but I see it just fine in Ohio using a Yahoo/ATT DSL line Quote Link to comment Share on other sites More sharing options...
Kevan Posted May 25, 2006 Share Posted May 25, 2006 Works fine from Florida. human edited directory of great soccer websites Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted May 25, 2006 Share Posted May 25, 2006 Welcome to the forum, MelH From Sweden it works fine. Quote Link to comment Share on other sites More sharing options...
Head Guru Posted May 25, 2006 Share Posted May 25, 2006 Loading like a champ from Michigan using a yahoo/att DSL line. Quote Link to comment Share on other sites More sharing options...
GroovyFish Posted May 25, 2006 Share Posted May 25, 2006 No problems in Texas, it came up quickly! Quote Link to comment Share on other sites More sharing options...
TCH-Tim Posted May 25, 2006 Share Posted May 25, 2006 Looks fine from Vegas on my Cox cable. Quote Link to comment Share on other sites More sharing options...
TCH-JimE Posted May 25, 2006 Share Posted May 25, 2006 Loading from the UK on various lines include pipex and .net JimE Quote Link to comment Share on other sites More sharing options...
MelH Posted May 25, 2006 Author Share Posted May 25, 2006 Thanks for your help everyone! I really appreciate it... Anyone from California out there that can take a look? Mel Quote Link to comment Share on other sites More sharing options...
youneverknow Posted May 25, 2006 Share Posted May 25, 2006 Maybe a little late, Seattle Washington loads fast! Quote Link to comment Share on other sites More sharing options...
chatbug Posted May 25, 2006 Share Posted May 25, 2006 Welcome to the forums, Mel! It loads fine from Taipei, Taiwan... kind of far from CA, though. Quote Link to comment Share on other sites More sharing options...
j2k4b Posted May 25, 2006 Share Posted May 25, 2006 Works fine in Tennessee, USA! Quote Link to comment Share on other sites More sharing options...
MelH Posted May 25, 2006 Author Share Posted May 25, 2006 Huh - crazy.... Here's his response: "Still can’t bring up the site- you might want your hosting company to try and contact ATT and see if the issue might be corrected on their end" I guess I'll submit a support ticket to see if they can track down this guy's problem... I guess it's ultimately MY problem since I have someone who can't see my site.... and that's a problem! Thanks for your help folks! Mel Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted May 25, 2006 Share Posted May 25, 2006 Submit a ticket with the guys IP address to see if it is being blocked. Quote Link to comment Share on other sites More sharing options...
MelH Posted May 25, 2006 Author Share Posted May 25, 2006 Submit a ticket with the guys IP address to see if it is being blocked.Good Call.... I don't know how to get his IP addy though... I'm getting his email via Eudora... I'll email him and have him provide his IP Addy.. Thanks! Mel Quote Link to comment Share on other sites More sharing options...
TCH-Tim Posted May 25, 2006 Share Posted May 25, 2006 Tell him to go to whatismyip.org Quote Link to comment Share on other sites More sharing options...
Samrc Posted May 25, 2006 Share Posted May 25, 2006 Welcome to the forum!! I was going to suggest checking for a block. (My work IP got blocked from our business site once and it took only minutes to fix! ) And yes, from Central Florida, loads fine. Quote Link to comment Share on other sites More sharing options...
OldTimer Posted May 25, 2006 Share Posted May 25, 2006 Mel I'm in San Jose and it loads fine for me. Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted May 25, 2006 Share Posted May 25, 2006 Welcome to the forum, Mel From Michigan it works fine. Quote Link to comment Share on other sites More sharing options...
makaveli Posted May 25, 2006 Share Posted May 25, 2006 hello and welcome and its even working across the pond.. right here in eastern England! Quote Link to comment Share on other sites More sharing options...
TFFDavid Posted May 25, 2006 Share Posted May 25, 2006 Hi there MelH, your site shows up great for me here in Newcastle - England. And I added my Newcastle United site for your approval, you will find your link on my homepage my friend. Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted May 25, 2006 Share Posted May 25, 2006 Welcome to the forums David Quote Link to comment Share on other sites More sharing options...
makaveli Posted May 25, 2006 Share Posted May 25, 2006 wahhhey! welcome fellow geordie david Newcastle united.. wise choice Sham Big Al's Hung up his boots Quote Link to comment Share on other sites More sharing options...
abinidi Posted May 26, 2006 Share Posted May 26, 2006 Welcome to the forums! Loads super fast in Utah via Comcast Cable connection. Quote Link to comment Share on other sites More sharing options...
Deverill Posted May 26, 2006 Share Posted May 26, 2006 Hi Mel, You may want to see if he can run a tracert from HIS computer and email you the results. That's the best way to see where the hangup is. It's obviously fine from most everywhere else. There may be a block on his ISP, his machine (hosts file for ex), or a failure between him and here. Also have him try to ping the site name AND the server IP address just to see if he is resolving the name properly. His ISP's DNS lookup may be hosed too. Come back here if you get any other info... maybe one of the gurus here can find the breakdown. Quote Link to comment Share on other sites More sharing options...
stevevan Posted May 26, 2006 Share Posted May 26, 2006 Here's his response: "Still can’t bring up the site- you might want your hosting company to try and contact ATT and see if the issue might be corrected on their end" Since many other family members can see the site with no problem, I don't believe it's your hosting company (TCH). I'd vote with the block too. And where are my manners? Welcome to the forums! Quote Link to comment Share on other sites More sharing options...
TFFDavid Posted May 28, 2006 Share Posted May 28, 2006 wahhhey! welcome fellow geordie david Newcastle united.. wise choice Sham Big Al's Hung up his boots Hi there my friend, how you doing ? So, are you from Newcastle then ? i'm in Rowlands Gill about 5 miles away. http://www.toonarmyforever.co.uk check that oot, and you have to watch the video on the front page . . . remember the Keegan interview when he lost it on SKY . . . great stuff eh. Come and join us on our forum, there are tons of Toon fans there, the place is buzzin man. Howay The Lads. Quote Link to comment Share on other sites More sharing options...
makaveli Posted May 28, 2006 Share Posted May 28, 2006 (edited) im 3 miles away in winlaton just down the road ill take a look at your site too edit - the vids mad! Edited May 28, 2006 by makaveli Quote Link to comment Share on other sites More sharing options...
Dman8568 Posted May 28, 2006 Share Posted May 28, 2006 Works fine in West Virginia Average Time: 47 ms Quote Link to comment Share on other sites More sharing options...
flashram Posted May 28, 2006 Share Posted May 28, 2006 Works very well and quickly from here in Sydney Australia. Probably find that something is broken from his connection along the line to your website using the ISP he has. They should get in touch with their ISP and discuss the problem with them. Quote Link to comment Share on other sites More sharing options...
MelH Posted May 30, 2006 Author Share Posted May 30, 2006 Thanks again for everyone's help. TCH Support confirmed that it's not on our side, and his IP isn't blocked... not much you can do when it's on the user's side I suppose... Big Thanks to the TCH World Wide Family! Mel ps. David - I added your Toon Army Site! Thanks for the submission! Quote Link to comment Share on other sites More sharing options...
MelH Posted August 1, 2006 Author Share Posted August 1, 2006 So I never did get the guy in San Diego to see the site - actually, he went to Las Vegas and was able to see it on the hotel's computer... ..and now I've got another lady in Boulder CO who cannot see any of my (29) TCH hosted sites... I'm working with her to find out her ISP connection, but as Obi-Wan says.... "I've got a bad feeling about this..." Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted August 2, 2006 Share Posted August 2, 2006 Welcome to the forum, TFFDavid. Quote Link to comment Share on other sites More sharing options...
TCH-JimE Posted August 2, 2006 Share Posted August 2, 2006 Mel, If they are getting a 404, does that mean then doing a tracert just at some point times out? If so, could you please obtain the users IP and tracert and start a support ticket. Many thanks JimE Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted August 2, 2006 Share Posted August 2, 2006 Welcome to the forums David Quote Link to comment Share on other sites More sharing options...
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