hockey_ho Posted May 1, 2006 Share Posted May 1, 2006 Tom just spent almost a half an hour walking me through what I thought was a complicated mess, when it turns I was logging in incorrectly. He was kind, patient, and never once bapped me virtually over head for such a moronic mistake. If all customer service was as fabulous as Tom the world would be a better place. Thanks Tom!! Quote Link to comment Share on other sites More sharing options...
Head Guru Posted May 1, 2006 Share Posted May 1, 2006 We have made some huge changes to our help desk staffing. Nothing has been announced as of yet. However, this is very nice to see. Thank you for your kind words. Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted May 1, 2006 Share Posted May 1, 2006 I'm glad Tom was able to help you sort out your login problems. Quote Link to comment Share on other sites More sharing options...
j2k4b Posted May 1, 2006 Share Posted May 1, 2006 This is awesome... It is about time some staff members get some praise around here. I think TCH has the best support & customer service staff on the internet. Quote Link to comment Share on other sites More sharing options...
Samrc Posted May 1, 2006 Share Posted May 1, 2006 Way to go Tom! And thanks Michelle for taking the time to report such a nice review! Quote Link to comment Share on other sites More sharing options...
TCH-Tom Posted May 2, 2006 Share Posted May 2, 2006 Thanks Michelle For your Kind words Quote Link to comment Share on other sites More sharing options...
Deverill Posted May 2, 2006 Share Posted May 2, 2006 We have made some huge changes to our help desk staffing. Nothing has been announced as of yet. What? Another major announcement to come? Will it ever stop? Seriously, it's cool to see confirmation that changes are working, eh HG? That's one of the things that makes TCH awesome is that you guys are never content to be the best - you are always striving to be better than you are now... no matter how lame the other companies may become. That's drive and that's what makes winners! Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted May 2, 2006 Share Posted May 2, 2006 Michelle, glad you are happy, and yes Quote Link to comment Share on other sites More sharing options...
TCH-Vivek Posted May 2, 2006 Share Posted May 2, 2006 Keep up the great work Tom!! Quote Link to comment Share on other sites More sharing options...
stevevan Posted May 2, 2006 Share Posted May 2, 2006 Way to go Tom! Just remember Michelle...everyone started out at your level! Quote Link to comment Share on other sites More sharing options...
TCH-Carl Posted May 2, 2006 Share Posted May 2, 2006 Woo hoo Tom Keep it up, man Quote Link to comment Share on other sites More sharing options...
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