KellBell Posted April 14, 2006 Share Posted April 14, 2006 Hello, I have been with TCH for a few years now, and I'm just thrilled with all aspects of your service! I have not done much work on my small family site for the past couple of years and want to start over from scratch. I have used my FTP client to have look at all the folders that are resident under my login. I was hoping someone can advise me which files/folders are safe to delete without losing any email mail settings? I assume I can delete the public_html folder and the public_ftp. As far as the www - > public_html folder goes I am not sure. There are several folders with neomail extensions, which as I understand it are no longer supported at TCH, does that mean I can delete them with 0 problem? As for the others, etc, tmp, htpasswords, cpaneldatastore I assume they need to stay. There are 8 files in the root folder as well, again I assume those must stay and are not specificly connected to any content within my site. Any advice is appreciated as I am very green with all this server stuff. Kelly Quote Link to comment Share on other sites More sharing options...
Kevan Posted April 14, 2006 Share Posted April 14, 2006 Hi Kelly, Welcome to the boards! I'm sure that someone from TCH will answer your question about the different folders but the public_html folder is the location where all your online files are. That's the folder the world looks at when they visit your site. Don't delete that folder or the files in it or your site may stop working. Good Luck! Quote Link to comment Share on other sites More sharing options...
KellBell Posted April 14, 2006 Author Share Posted April 14, 2006 Hi Kelly, Welcome to the boards! I'm sure that someone from TCH will answer your question about the different folders but the public_html folder is the location where all your online files are. That's the folder the world looks at when they visit your site. Don't delete that folder or the files in it or your site may stop working. Good Luck! Thanks Kevan, I actually want to nuke my site as it is now and I will do that by deleting all the file within my public_html folder. Before I did that I wanted to be sure that I was not going to loss any mail setting in the process. I'm pretty sure I won't but thought I would check with the pros first. Then I started looking at all the other files and folders and realized I don't really have a clue what I'm doing so that is what prompted my first post. Thanks again Kevan, Kelly Quote Link to comment Share on other sites More sharing options...
Kevan Posted April 14, 2006 Share Posted April 14, 2006 (edited) Well, one thing you can do is use CPanel to make a complete backup of your site. Download the backup and store it somewhere safe. If you backup everything first you can always have the site restored and start over deleting again. You can also check your e-mail settings through CPanel. Edited April 14, 2006 by Kevan Quote Link to comment Share on other sites More sharing options...
cajunman4life Posted April 14, 2006 Share Posted April 14, 2006 Deleting the content in the public_html directory (but not the directory itself) will suffice for what you want to accomplish. You should also clear out any MySQL databases you might have had through cpanel. Of course, as mentioned, take a full backup (just in case) first. Mail settings are stored elsewhere. Good luck, let us know how everything goes, and welcome to the forums! Quote Link to comment Share on other sites More sharing options...
stevevan Posted April 14, 2006 Share Posted April 14, 2006 Of course if you're still not sure what to do, drop a ticket to the help desk (link is at the top of this page) and they can sort things out for you. Oh...and welcome to the forums! Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted April 14, 2006 Share Posted April 14, 2006 Welcome to the forums Kelly Let us know if you need more help. Quote Link to comment Share on other sites More sharing options...
j2k4b Posted April 14, 2006 Share Posted April 14, 2006 Welcome to TCH Family! We are glad to have you. Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted April 14, 2006 Share Posted April 14, 2006 Welcome to the forum, Kelly. Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted April 14, 2006 Share Posted April 14, 2006 Welcome to the forums Kelly If you truly want to start over with a clean slate open a ticket with the help desk and ask them to reprovision your account. It will take you back to the day you purchased hosting. Quote Link to comment Share on other sites More sharing options...
TCH-Carl Posted April 14, 2006 Share Posted April 14, 2006 Welcome to the forums Kelly. If your plan is to start all over again, Bruce's advise is the way to go. But make sure that you do have the backup of all your data first. Login to your CPanel -> Backup -> Full backup. Copy that to your local system and then post a ticket to the help desk (link above) to reprovision your hosting account.,you have a clean account to play with, again Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted April 14, 2006 Share Posted April 14, 2006 I wanted to be sure that I was not going to loss any mail setting in the process.Kelly Then deleting your files in the public_html folder is the way. If you have an ftp program you cam mark many files at once and delete. Quote Link to comment Share on other sites More sharing options...
TCH-Rob Posted April 15, 2006 Share Posted April 15, 2006 Welcome to the forums Kelly Quote Link to comment Share on other sites More sharing options...
KellBell Posted April 16, 2006 Author Share Posted April 16, 2006 Thanks for all the advice. Once I fix the problem on my children's system I will get back to this site update stuff. All your comments are appricated, thanks. Kelly Quote Link to comment Share on other sites More sharing options...
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