Gil Posted March 18, 2006 Posted March 18, 2006 I have two clients on my reseller accounts that are unable to log into their Agora Admin area to makes changes in their shopping carts. I installed a new cart on a new account and am experiencing the same problem. Agora tells me it is probably a server problem and TCH advises me it's an Agora Cart problem. I tried several suggestions on the Agora website, but it's still not working. (We get an "you are not authorized, etc message.) The usernames and passwords used are correct. Can anyone help?
TCH-Andy Posted March 18, 2006 Posted March 18, 2006 This sounds a little odd. If you open a ticket at the help desk, and give us the login details to Agora Admin (as well as your account) we'll take a look.
Gil Posted March 19, 2006 Author Posted March 19, 2006 This sounds a little odd. If you open a ticket at the help desk, and give us the login details to Agora Admin (as well as your account) we'll take a look. I already did, Andy. Here is the reply I received: ***** We are sorry that this Help Desk is primarily for server related issues. We have a Support forum where 3rd party software support is available by the many family members and staff members that use that particular software. Our Forums are located at https://ssl.totalchoicehosting.com/forums/ Thank you for choosing TotalChoice Hosting Best Regards, Muhammad Ali Level 2 System Administrator TotalChoice Hosting L.L.C ***** The Ticket ID is PCS-74241 if you want to take a look. Any assistance would be appreciated. Gil
TCH-Rob Posted March 19, 2006 Posted March 19, 2006 Gil, Re-open and escalate to a manager if necessary. State your issue again and let them know that Andy was the one to tell you to open the ticket. FWIW, I am able to install and access the admin area just fine. I did have to log in twice in a row though.
TCH-Ali Posted March 20, 2006 Posted March 20, 2006 Hi, I am just confused with the ticket. Could you please re-open the ticket with detailed issue with the name of the database used for agora.
TCH-Ali Posted March 20, 2006 Posted March 20, 2006 I have re-opened the ticket and working on the issue. We will update the ticket asap.
OneRedLT4 Posted March 22, 2006 Posted March 22, 2006 FWIW, the times I've tried to set up a cart on my own account, I could never log in after it was set up. Curious to see how this turns out.
wsuarez Posted June 12, 2008 Posted June 12, 2008 Be careful with what you choose for password "characters". I had a similiar problem when I first setup Agora and tracked it down to using an "@" in my password string that it couldn't handle.
MikeJ Posted June 12, 2008 Posted June 12, 2008 This thread is over 2 years old and presumably resolved by now. Closing thread.
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