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Sarah

Unable To Upload Files

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Hello all-

 

When I'm at home, I am strangely unable to upload any files to the server. I use SmartFTP but it will not connnect. Then I tried to connect to cPanel to upload the files, but it will not even let me see the page.

 

I have no problem with the domains I am accessing, since I can access them via other computers. I thought it may be a firewall issue so I tried making sure the Windows firewall is unblocking the program, but to no avail. I am exhausted of ideas on what the heck is on my PC why this wouldn't be working.

 

I am running Windows XP SP2 with firewall enabled, but set to unblock SmartFTP. Any ideas?

 

 

Sarah

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Ok, I'm at the computer now. Yes, the FTP is set to passive mode. It OK's my password and then says...

 

227 Entering Passive Mode (69,50,210,183,60,103)

Opening data connection to xx.50.210.183 Port: 15463

MLSD

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Timeout (50s).

Active Help: http://www.smartftp.com/support/kb/index.php/74

Client closed the connection.

Automatic failover of data connection mode from "Passive Mode (PASV)" to "Active Mode (PORT)".

 

Does anyone know what that means? I used the default settings here and at work but I can connect at work just fine.

 

I also tried logging on to my Cpanel now, and I get 'page cannot be displayed'.

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i'll do that now. Thanks.

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The help desk said it was an issue with my ISP. I connect wirelessly to a router using Verizon DSL, but I doubt it is anything to do with them.

 

I think this may be a problem with the router's firewall.

Do you think it is blocking port 21 by default? What port does cPanel use?

 

I'll bet it is blocking those ports.

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Well the standard FTP port is 21.

 

If you are using cPanel with the http:// it would be using port 2082

 

Accessing with https:// it would use port 2083

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It does sound like something in the router blocking access. The port for cPanel is 2082 or 2083. I think you mentioned that you could connect from other computers so it does indicate something on the specific computer or network.

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I believe it is something within the router. I am going to check with my landlord (who owns the router) and tell him to check the firewall.

I'll let you know what happens. Thanks.

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