Concerned W/ Server Issues

[SGarrett]

When I do a test run of my forms, I get this error:

 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@abbainc.biz and inform them of the time the error occurred, and anything you might have done that may have caused the error.

 

More information about this error may be available in the server error log.

 

 

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

 

 

--------------------------------------------------------------------------------

 

Apache/1.3.27 Server at www.abbainc.biz Port 80

 

Is this something that I have dont wrong in my scripting or is this due to the server issues we have right now? Thanks!

[surefire]

Tough to diagnose without seeing your code, but my best guess is that something in your script is pointing to a file that doesn't exist, or is located in a different part of your directory.

 

Perhaps you have a redirect that is using a relative url to point to a thankyou page or to the form processing script itself (FormMail?)

 

If you have relative urls in your script, you might want to try replacing it with a static url and seeing if that fixes it.

 

Relative url example:

"/path/to/cgibin/FormMail.cgi"

 

Static or absolute url example:

"http://www.yoursite.com/path/to/cgibin/FormMail.cgi"

[SEO]

Jack is correct in stating that it would be much easier to help you if you give us more information. Script, URL, etc.

 

However, information regarding FormMail is not accurate. FormMail scripts have serious security issues which could affect many... we do not allow their scripts. In CPanel is a ready to use variation of Matt's FormMail that is quite easy to use.

 

KW has information regarding the set-up and use of FormMail in Our Help Section

 

You can find it here: FormMail Help.

 

If you still have problems.... just add to this thread with more specific information.

[SGarrett]

I am told that the location of Form Mail is: http://abbainc.biz/cgi-sys/FormMail.cgi

 

So, I made that my action. Here are the operative lines of code for my form.

 

<form method="post" action="http://abbainc.biz/cgi-sys/FormMail.cgi" name="mail">

<input type="hidden" name="redirect" value="http://www.abbainc.biz/thanksbid.htm">

<input type=hidden name="recipient" value="bids@abbainc.biz">

<input type=hidden name="required" value="name, name2, email">

 

When FormMail was taken down for revisions, and put back up, I tested and it worked successfully. And now- it won't work again. Which is why I was thinking the server issues are again related to this problem.

[surefire]

I'm not sure what 'incorrect' information DSDemmin was referring to... but he knows TCH's formmail offerings better than I do.

 

I would say that if there was a server issue, then it would most likely affect lots of aspects of your website, not just your form processing script.

 

That leads me to believe that it doesn't have anything to do with the server. (But I have no way of knowing)

 

Based on what you have said, I would suspect that the security modifications to the FormMail script or something in your html isn't working.

 

I don't use this particular script... so my usefulnes on this topic ends right here.

[SGarrett]

I thought by using the Form Mail that TCH offers, that I would be good to go. Perhaps one of the Guru's will glance over my coding and spot an issue. I'm only concerned because it was working propely not long ago... But thanks for your assistance anyways surefire!

[SEO]

I'm not sure what 'incorrect' information DSDemmin was referring to...

Sorry surefire (and others) I should have elaborated. When you posted:

 

Relative url example:

"/path/to/cgibin/FormMail.cgi"

 

Static or absolute url example:

"http://www.yoursite.com/path/to/cgibin/FormMail.cgi"

 

It infers that a FormMail script is within a clients cgibin which is not allowed (with regard to this script).

 

Read more regarding this here.

 

 

SGarrett:

 

As to your problem...

><form method="post" action="http://abbainc.biz/cgi-sys/FormMail.cgi" name="mail">
<input type="hidden" name="redirect" value="http://www.abbainc.biz/thanksbid.htm">
<input type=hidden name="recipient" value="bids@abbainc.biz">
<input type=hidden name="required" value="name, name2, email">

 

This all looks fine (although I never used the required fields line; I use JavaScript for forms validation). I have many clients using this script on TCH servers and all are working. It is a strange error that you are gettting though.... not sure.

 

This looks like a good question for Rick, or one of the other tech people.

 

What is the URL? I would like to look at it.

[TCH-JimE]

Hi,

 

Formmail is again disabled till further notice. Please see head gurus statement

 

Jim

[SEO]

SGarrett:

 

There is the answer to your question. I would strongly recommend (to all) to reference surefire's original thread regarding an alternative mail script (PHP). This was a huge help for many and he has been very good at helping those implement it.

 

The original thread is here

[SGarrett]

surefire was very helpful in attempts to get his script to work, but we could never quite get it to operate the way we wanted it. I suppose I will have to wait until FormMail is fixed.