Lost Ftp Login With Password Change

[blank_lou]

Hello, I setup a subdomain in the cpanel and since it was so long since I logged in to my ftp client I reset my password. When I recieved the e-mail I changed the login password for cpanel and that works but now I cannot login to my FTP account using WS_FTP_PRO even though I used the new password. The old one doesn't work either.

 

Thanks,

 

Blank_Lou

[stevevan]

Open up a help desk ticket (link above). For the password, put "unknown", and fully explain the situation in the message box. They'll hook you right up.

[blank_lou]

Open up a help desk ticket (link above).  For the password, put "unknown", and fully explain the situation in the message box.  They'll hook you right up.

<{POST_SNAPBACK}>

 

Thanks, I sent in a ticket. Hopefuly it will get resolved soon.

[blank_lou]

I figured it out. There was an option at the top for selecting

 

FTP over SSL (implicit) which worked when I tried that. Don't know why I had to select it as I had just logged in before the password change without making that selection.

[TweezerMan]

Topic moved for organization.