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Money Back


kaz
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Im thinking about getting my money back. I am not even allowed 1min of SSH Access - CPanel and phpmyadmin way of restoring a database is crap, I refuse to to upload the dump file to my home directory and post another ticket (4 times) tried this now and it does not work, SSH is the only way.

 

if you terminate your receipt of Shared Hosting Services prior to the end of the first thirty (30) days of the Initial Term, you are entitled to a refund of the fees you paid in advance for the monthly Services, not including any setup fees.

 

As it says on Termination Policy. So how do I go about contacting your billing department

 

Regards

Kaz

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Kaz, Can you provide me with your Help desk ticket number('s). I will look into them

send me PM about this information and I will follow up with you ASAP.

 

We do not give shell access for Security purposes.

You can PM either here or if you Click on Card below my name I have 3 other means of communication Yahoo MSN and AIM

 

Thank you

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CPanel is ***. I have tried this way 4 times with your team, Im trying to put my vBulletin forum from my old host back online, your domain transfer team and service has not even got back to my several emails. Cpanel restore process is not as successfull or decent when trying to restore the vBulletin Forum. If any of you have experience in restoring and doing this please let me know. SSH Access all I need to do is type three lines, securirty risk? How its a form, I will only need it for a short 5 mins, if anyone cannot do this im sorry I will have to cancel my account

 

Kind regards

kaz

 

Edited by TCH-Raul: These are family forums, please beahve accordingly. Post edited to remove foul word.

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Hi Kaz,

 

I'm sorry you don't like cpanel.

 

However, I've looked at your tickets. You asked us to upload the backup for mysql for you - we did that within 20 mins.

 

You then came back later, saying that you had needed to empty the table, and could we restore it again for you. We were a bit slower this time, it took us 45 mins.

 

As Bill says, if you are unhappy with this level of service, then you can cancel your account and get your money back. I note you have a ticket in the cancellations desk, so I wish you luck with your future host, and I'm sorry we were not right for you.

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What do you need help with ?

 

If you do not wish to cancel, I would suggest you close the ticket requesting us to cancel your account.

I need to restore my vBulletin Forum, I have a fresh installation of vbulletin on my server, I have also the old backuo file (vbulletin.sql) I need to restore it :)

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If you upload a copy of the vbulletin.sql to the server.

 

If the version numbers are the same - then just ask at the help desk for us to upload the sql file into the same database.

 

If they are not the same version - ie you have updated it. Then ask us to upload it into a different database. You can then copy the relevant tables from one database to the other.

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If you upload a copy of the vbulletin.sql to the server.

 

If the version numbers are the same - then just ask at the help desk for us to upload the sql file into the same database.

 

If they are not the same version - ie you have updated it. Then ask us to upload it into a different database. You can then copy the relevant tables from one database to the other.

 

Hello mate ive uploaded it now :) and its my /home directory. How do I ask and who do I ask to upload it in the same database?

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