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On Hold


D. J.
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It could be that, or that the help desk is waiting for something. Not too long ago, I was having a problem and the server in question was undergoing an upgrade. My ticket was put "On Hold" for a few hours until the upgrade was complete, so the Help Desk would know that they needed to come back later and look at my ticket to see if the problem was resolved.

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Thanks David. I'm having what seems to be a convoluted problem with my webmail.

 

Tech support can't duplicate it from their end, but I've duplicated it on four different systems and two ISP locations here. Must be something burrowed down deep somewhere and they're trying to smoke it out.

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