dkotchen Posted February 9, 2005 Share Posted February 9, 2005 Late last night, a friend of mine and I opened an account at Total Choice Hosting. In our haste, we entered the wrong domain name AND the wrong e-mail contact address! The domain name we entered was rochestercriminaldefense.com, and the e-mail we entered was tomanelli-AT-anellilaw.com. These are BOTH wrong! The domain name we need to have on our account is nyscriminaldefenselawyer.com (we own this domain name), and the e-mail address we need to have is dtkotchen-AT-yahoo.com. Unfortunately, any correspondence from Total Choice Hosting has probably been sent to tomanelli-AT-anellilaw.com. But this is an old, defunct e-mail address, and nothing sent there gets through to us. I have tried to contact Total Choice Hosting by live chat, e-mail, and telephone in order to rectify this. However, I have not been able to get a response by any of these methods! I am EXTREMELY frustrated. Any suggestions? Edit by TCH-Jim: Changed @ to -AT- to prevent the evil spammers from harvesting your email addresses from this post and spamming them. Quote Link to comment Share on other sites More sharing options...
LisaJill Posted February 9, 2005 Share Posted February 9, 2005 The best method is a Help Desk ticket - make sure you put in a proper email address and explain as well as you did here. =) The forums aren't for one-on-one support and mods do not have access to your account, or the server. =) Quote Link to comment Share on other sites More sharing options...
TCH-Rick Posted February 9, 2005 Share Posted February 9, 2005 You should contact the Help Desk using the link above and enter unknown for any information you do not know. Someone from Billing will need to address the problem. Quote Link to comment Share on other sites More sharing options...
Head Guru Posted February 9, 2005 Share Posted February 9, 2005 Drop me a call at the office. Just ask for Bill, if no answer leave a message I will call you right back. Bill Quote Link to comment Share on other sites More sharing options...
Head Guru Posted February 9, 2005 Share Posted February 9, 2005 Nice chatting with you on the telephone. Issue solved. Bill Quote Link to comment Share on other sites More sharing options...
dkotchen Posted February 9, 2005 Author Share Posted February 9, 2005 Bill, I enjoyed speaking with you as well. Thanks for your rapid response! I appreciate your solving my problem so quickly on the phone. -David Quote Link to comment Share on other sites More sharing options...
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