Jump to content
Head Guru

Important Help Desk Notice!

Recommended Posts

Many users have been complaining that the help desk replies via email were very difficult to use. Enter ticket key numbers and so on.

 

We have just completed a major upgrade to the emails sent out from the help desk.

 

No longer will you need to copy and paste the Ticket Key. No longer will you need to deal with broken or non-working ticket keys.

 

I hope users enjoy this newly added tracking feature to our help desk.

 

Thanks

Share this post


Link to post
Share on other sites

I'm really not very happy about this! :)

 

I mean, please ... at least give me something I can use!

 

Anyone who has been here for some time knows it will be weeks, months or longer before we experience a problem and THEN we will be able to experience "the new ticket system".

 

Come on Bill ... can't you do better!!!! Give me something I'll actually use!

 

I guess I'll just have to wait forever before I get to see what great things you've come up with when submitting a ticket! *sigh*

 

:thumbup:

Share this post


Link to post
Share on other sites

Frankly, it would be OK with me if I never get to experience the new Help Desk goodies first hand. And who knows? It may happen. This is TCH after all.

 

:(

Share this post


Link to post
Share on other sites

Unfortunately, I've had to use the help desk system this morning! I must say it was sweet not having to put in the ticket number and all that. It just logs you right in to your ticket...no effort required on your part!

 

Nice upgrade...Thanks!!

Share this post


Link to post
Share on other sites
HC,

 

I can turn your site off for a while if you want. :(

 

 

Um ... I do appreciate the thought ... but .... naw! I guess I'll just have to wait for a while ... but it sounds like there are some good things! I'll have to live vicarioiusly through others in the mean time.

Share this post


Link to post
Share on other sites
HC,

 

OK, I am just trying to be here for you.

Rob, you always look out for #1. Can't say enough about you this way! :blush:

 

Things have been good, and I hope not to see any new help desk improvements for months at a time!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...