Head Guru Posted February 9, 2005 Share Posted February 9, 2005 Many users have been complaining that the help desk replies via email were very difficult to use. Enter ticket key numbers and so on. We have just completed a major upgrade to the emails sent out from the help desk. No longer will you need to copy and paste the Ticket Key. No longer will you need to deal with broken or non-working ticket keys. I hope users enjoy this newly added tracking feature to our help desk. Thanks Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted February 9, 2005 Share Posted February 9, 2005 Way to go! Quote Link to comment Share on other sites More sharing options...
Head Guru Posted February 9, 2005 Author Share Posted February 9, 2005 Sorry, this is now in effect for any newly submitted help desk tickets. Bill Quote Link to comment Share on other sites More sharing options...
GroovyFish Posted February 9, 2005 Share Posted February 9, 2005 Very Cool! Thanks Bill! Quote Link to comment Share on other sites More sharing options...
HCSuperStores Posted February 9, 2005 Share Posted February 9, 2005 I'm really not very happy about this! I mean, please ... at least give me something I can use! Anyone who has been here for some time knows it will be weeks, months or longer before we experience a problem and THEN we will be able to experience "the new ticket system". Come on Bill ... can't you do better!!!! Give me something I'll actually use! I guess I'll just have to wait forever before I get to see what great things you've come up with when submitting a ticket! *sigh* Quote Link to comment Share on other sites More sharing options...
TCH-Rob Posted February 9, 2005 Share Posted February 9, 2005 HC, I can turn your site off for a while if you want. Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted February 9, 2005 Share Posted February 9, 2005 Very nice! it just gets better and better. (HC , I know what you mean) Quote Link to comment Share on other sites More sharing options...
btrfld Posted February 9, 2005 Share Posted February 9, 2005 Frankly, it would be OK with me if I never get to experience the new Help Desk goodies first hand. And who knows? It may happen. This is TCH after all. Quote Link to comment Share on other sites More sharing options...
borfast Posted February 9, 2005 Share Posted February 9, 2005 Nice! Thanks, Bill! Quote Link to comment Share on other sites More sharing options...
natimage Posted February 9, 2005 Share Posted February 9, 2005 Unfortunately, I've had to use the help desk system this morning! I must say it was sweet not having to put in the ticket number and all that. It just logs you right in to your ticket...no effort required on your part! Nice upgrade...Thanks!! Quote Link to comment Share on other sites More sharing options...
HCSuperStores Posted February 9, 2005 Share Posted February 9, 2005 HC, I can turn your site off for a while if you want. <{POST_SNAPBACK}> Um ... I do appreciate the thought ... but .... naw! I guess I'll just have to wait for a while ... but it sounds like there are some good things! I'll have to live vicarioiusly through others in the mean time. Quote Link to comment Share on other sites More sharing options...
TCH-Rob Posted February 9, 2005 Share Posted February 9, 2005 HC, OK, I am just trying to be here for you. Quote Link to comment Share on other sites More sharing options...
whoahorse Posted February 9, 2005 Share Posted February 9, 2005 HC, I can turn your site off for a while if you want. <{POST_SNAPBACK}> BAD ROB! Quote Link to comment Share on other sites More sharing options...
whoahorse Posted February 9, 2005 Share Posted February 9, 2005 We have just completed a major upgrade to the emails sent out from the help desk. <{POST_SNAPBACK}> THIS IS GREAT! Awesome! Thanks! Weezy Quote Link to comment Share on other sites More sharing options...
Prel Posted February 9, 2005 Share Posted February 9, 2005 It seems better. Quote Link to comment Share on other sites More sharing options...
Head Guru Posted February 9, 2005 Author Share Posted February 9, 2005 Natimage, Related to 27 and its firewall was your ticket? Quote Link to comment Share on other sites More sharing options...
HCSuperStores Posted February 9, 2005 Share Posted February 9, 2005 HC, OK, I am just trying to be here for you. <{POST_SNAPBACK}> Rob, you always look out for #1. Can't say enough about you this way! Things have been good, and I hope not to see any new help desk improvements for months at a time! Quote Link to comment Share on other sites More sharing options...
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