TwelveMotion Posted February 9, 2005 Share Posted February 9, 2005 I just started a new e-mail account using the cpanel e-mail section. I was wondering if I can use this with my mail program, the Mac Mail App. I friend of mine told me I need to get STMP password and a POP password or something of that nature. Where can I get these things? Quote Link to comment Share on other sites More sharing options...
LisaJill Posted February 9, 2005 Share Posted February 9, 2005 Yes, you can use this with mail.app. the userid will be whatever you set +domain.com, the password will be whatever you chose when you created the account. The POP and SMTP servers will be mail.******. Does that help? Quote Link to comment Share on other sites More sharing options...
TwelveMotion Posted February 9, 2005 Author Share Posted February 9, 2005 What about out going and in going mail servers? And server ports? Quote Link to comment Share on other sites More sharing options...
LisaJill Posted February 9, 2005 Share Posted February 9, 2005 POP3 = Incoming mail server SMTP = Outgoing mail server Both = mail.****** as noted. =) Quote Link to comment Share on other sites More sharing options...
TwelveMotion Posted February 9, 2005 Author Share Posted February 9, 2005 O_O oh my GOD YOUR FAST! Quote Link to comment Share on other sites More sharing options...
TwelveMotion Posted February 9, 2005 Author Share Posted February 9, 2005 Ok I got it all set up I think, but now it's demanding a password for my user, and I am not sure what to do. Is this my TCH account passward? Also there is a question of ports, it's set to port 25, but I don't really know anything about it. Quote Link to comment Share on other sites More sharing options...
LisaJill Posted February 9, 2005 Share Posted February 9, 2005 110: Standard POP3 port. 25: Standard SMTP port. Lots of places block it now - if your ISP blocks it, try 26. (If you can't send mail, that is =) ) You created this account sometime today - right? When you did that, you created a password for it. That's the password to use. Quote Link to comment Share on other sites More sharing options...
TwelveMotion Posted February 9, 2005 Author Share Posted February 9, 2005 Great everything seems to be in order, thanks alot for your help Lisa. Quote Link to comment Share on other sites More sharing options...
Joaquin Posted February 9, 2005 Share Posted February 9, 2005 Lisa is just a machine Quote Link to comment Share on other sites More sharing options...
TwelveMotion Posted February 9, 2005 Author Share Posted February 9, 2005 Actually I take that back. It worked when I sent some test messages, but now that I tried sending a real message I got this: Verify that you have addressed this message correctly. Check your SMTP server settings in Mail Preferences and verify any advanced settings with your system administrator. The server response was: Authentication turned on in your email client. You can try to send using a different server. All messages will use this server until you quit or change your network settings. What do you think about that? JUst a wrong address? Quote Link to comment Share on other sites More sharing options...
Joaquin Posted February 9, 2005 Share Posted February 9, 2005 (edited) I got this right out of my welcome email: ========================================== Email setup information - ========================================== Incoming Mail Server (POP3): mail.****** Outgoing Mail Server (SM): mail.****** *or* mail.your-isp.com Certain ISP's have taken steps to block the use of 3rd party SMTP Servers. This is known as Port 25 Blocking. If you are unable to send Email thru our servers, please check with your ISP to insure they are not blocking Port 25. TwelveMotion, I would try the "mail.your-isp.com" for the smtp server and see if that works. i.e. mine is smtp.chartermi.com Edited February 9, 2005 by Joaquin Quote Link to comment Share on other sites More sharing options...
TwelveMotion Posted February 9, 2005 Author Share Posted February 9, 2005 But how do I know what my isp thing is? Is it timewarner? Quote Link to comment Share on other sites More sharing options...
Joaquin Posted February 9, 2005 Share Posted February 9, 2005 But how do I know what my isp thing is? Is it timewarner? <{POST_SNAPBACK}> Are you using a Time Warner Cable Road Runner e-mail account? Quote Link to comment Share on other sites More sharing options...
TwelveMotion Posted February 9, 2005 Author Share Posted February 9, 2005 No i am not. But I live in a house with 4 other people, so we go through a router. I am pretty sure time warner is the isp, and someone in the house might have a time warner e-mail, but it's not me. Quote Link to comment Share on other sites More sharing options...
Joaquin Posted February 9, 2005 Share Posted February 9, 2005 Ok, I found something on setting up smtp with a time warner road runner account: In the Outgoing mail server (SMTP) box, type smtp-server.carolina.rr.com. Note The server domain name will differ slightly, depending on where your service is located. This example is for Charlotte, North Carolina. Your sign-up information or Road Runner customer service can provide you with the exact domain for your area. The whole article can be found at micrsoft at: http://office.microsoft.com/en-us/assistan...0957021033.aspx I'm not sure if you could just substitute your state for carolina and have it work or not. Your isp could tell you best for sure what your smtp server's name is. Quote Link to comment Share on other sites More sharing options...
Joaquin Posted February 9, 2005 Share Posted February 9, 2005 Hi again, more searches for time warner smtp produced: Road Runner (Time Warner): smtp-server.columbus.rr.com Road Runner (Time Warner): smtp-server.nc.rr.com Road Runner (Time Warner): smtp-server.insight.rr.com so it does seem they use this naming convention but it doesn't look as simple as names of states. Calling your isp is probably still your best bet, or maybe their web site's faq if they have one. Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted February 9, 2005 Share Posted February 9, 2005 I use road runner and I can send mail with no problems through my domain. I so send through SMTP port 26. In you email client make sure you have authentication turned on for sending email. In the authentication boxes for username enter the email address you are sending from you@yourdomain.ext or you+yourdomain.ext For the password enter the password you assigned to the email account. Quote Link to comment Share on other sites More sharing options...
TwelveMotion Posted February 9, 2005 Author Share Posted February 9, 2005 Ah, I did not have athountication on. Now it send meail, but it says it can't ensure SSL. Some error came up about totalchoicehosting server not accepting something. But I could hit continue and send the mail. Anythnig I can do about this? Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted February 9, 2005 Share Posted February 9, 2005 Look for any settings in your email client pertaining to secure connection and uncheck them. Moving for organization. Quote Link to comment Share on other sites More sharing options...
TwelveMotion Posted February 9, 2005 Author Share Posted February 9, 2005 Uncheck them? But I want security don't I? Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted February 9, 2005 Share Posted February 9, 2005 It doesn't work with some email clients on the shared servers. Quote Link to comment Share on other sites More sharing options...
usablecom Posted March 9, 2005 Share Posted March 9, 2005 Ok, so I read through all of this post tonight, and I am still having some issues with my Mac Mail, too. I was receiving mail no problem, but couldn't send. So I tried changing to port 26, and that worked. However, now it's not retrieving mail. HELP! Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted March 9, 2005 Share Posted March 9, 2005 Welcome to the forums usablecom! You didn't accidentally change the POP3 port too did you? It should be 110. Also make sure you have your full email address as the login name you@yourdomain.ext or you+yourdomain.ext. Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted March 9, 2005 Share Posted March 9, 2005 Welcome to the forums usablecom. Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted March 9, 2005 Share Posted March 9, 2005 Welcome to the forums usablecom Quote Link to comment Share on other sites More sharing options...
usablecom Posted March 9, 2005 Share Posted March 9, 2005 The port is set to 110, and I've tried several variations on my username, but nothing seems to be working. I'm able to send mail, but not receive. It says it's working offline. :-\ Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted March 9, 2005 Share Posted March 9, 2005 If it is your cpanel account you just use the name otherwise name@domain.ext If you put it back to port 25 can you receive? If not then I would think some litte thing may have changed and I would re setup the account in my e-mail client with port 26 to see what happens. There are some reminders on the TCH help site about e-mail that may help. edit. It says it's working offline? how can it send if you are off line? I assume you have used the file menu to select work online so this is weird. Can you receive other e-mail accounts? I wonder if there may something wrong with the e-mail client? Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted March 9, 2005 Share Posted March 9, 2005 If it says you are working offline there should be a setting in your email program to work online. Quote Link to comment Share on other sites More sharing options...
usablecom Posted March 10, 2005 Share Posted March 10, 2005 Well, for the reference of any future Mac Mail users - what finally worked was: POP Incoming mail server: mail.domainname.ext User name: name+domainname.ext Password Port set to 110 Outgoing (SMTP): mail.domainname.ext Port 26 (apparently 25 was blocked, preventing me from sending) Authentication: Password Username: complete email addy (in my case, name@domainname.ext) Password I had to try a lot of things before it worked, so don't despair if you're reading this and pulling out your hair! The moderators here are really great, and referring to my cpanel helped, too. Good Luck, and thank you Moderators! Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted March 10, 2005 Share Posted March 10, 2005 Thank you for the update I am sure a lot of Mac users trying to solve e-mail problems will be happy to see this Quote Link to comment Share on other sites More sharing options...
ianrd Posted May 5, 2005 Share Posted May 5, 2005 I have a niggling problem with Mail.app in MacOSX. I followed carefully all the guidance in this thread and when I try to send (via port 26) in the Mail.app it shows "100% done", but the mail never leaves the Out tray (which would signify it was actually sent). After a while of spinning like this it says: Sending the message content to the server failed. The server response was: server88.totalchoicehosting.com SMTP incoming data timeout - closing connection. Either that or this: Sending the message content to the server failed. The server response was: An error occurred while delivering this message via the SMTP server “(null)” I'd like to figure this one out. I can successfully send email via gmail.com's SMTP, but for some reason when people reply to mails that I send that way their replies go to my gmail account not the account I sent them from! (i.e., my own domain) I know ..... i'm an idiot By the way, Quote Link to comment Share on other sites More sharing options...
Deverill Posted May 5, 2005 Share Posted May 5, 2005 When you send using Gmail's SMTP the recipient sees "From: you@gmail.com" so when they hit reply it goes back to there. It sounds like you have a setting wrong with your SMTP portion of the email client. Check the documentation again and make sure you didn't miss anything in that part like the (on a PC) part that says SMTP requires authentication - this means you have to log in before it will send your email and is designed to stop spammers using your account for bad things. If that doesn't help then try back here. Maybe one of our family is familiar with Macs et al - I'm not. Quote Link to comment Share on other sites More sharing options...
ianrd Posted May 5, 2005 Share Posted May 5, 2005 When you send using Gmail's SMTP the recipient sees "From: you@gmail.com" so when they hit reply it goes back to there. It sounds like you have a setting wrong with your SMTP portion of the email client. Check the documentation again and make sure you didn't miss anything in that part like the (on a PC) part that says SMTP requires authentication - this means you have to log in before it will send your email and is designed to stop spammers using your account for bad things. If that doesn't help then try back here. Maybe one of our family is familiar with Macs et al - I'm not. <{POST_SNAPBACK}> I did all of that. I want to use an SMTP with my own domain. Authentication is on, and I even changed the port to 26 incase 25 is blocked with TotalChoiceHosting.com. But still it fails. But the way, I love you guys but in the CPanel I think the instructions for setting up email could be improved, just a little Quote Link to comment Share on other sites More sharing options...
Guest Serpentine Posted May 5, 2005 Share Posted May 5, 2005 I think we would all like to see cPanel update some of their things. Quote Link to comment Share on other sites More sharing options...
ianrd Posted May 7, 2005 Share Posted May 7, 2005 Here are two screenshots of the inputed SMTP values. Maybe someone can tell me if something is wrong here. Neither seem to work Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted May 7, 2005 Share Posted May 7, 2005 It might be as simple as that your isp blocks 26 too. In that case you need to use the isp´s smtp settings. Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted May 7, 2005 Share Posted May 7, 2005 Try the setting is the second screenshot user+domain.ext but remove the checkmark from the SSL check box. Quote Link to comment Share on other sites More sharing options...
ianrd Posted May 7, 2005 Share Posted May 7, 2005 without rhyme or reason - or me touching a single thing - the setting in the first screenshot seem now to be working! Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted May 7, 2005 Share Posted May 7, 2005 That´s good to hear. I´m happy for you. Quote Link to comment Share on other sites More sharing options...
rmessnerjr Posted January 20, 2006 Share Posted January 20, 2006 That´s good to hear. I´m happy for you. You can be happy for me, also. I'm just reading this forum after almost two years of having to use Cox Communication's SMTP server to send my from my account through Mail.app (MacOSX 10.4.4). Now messages sent from my TCH account get a Reply-to for that account because they go through the TCH mail server. Yay! No more Reply-to field. When I first setup mail for our TotalChoiceHosting accounts the instructions in cPanel stated that the POP3/IMAP4 outgoing server is tempenazarene.org (that's the church's domain name) with the standard port (I use IMAP, other accounts at church use POP3). The SMTP (outgoing) setup used tempenazarene.org on port 25. Of course, on both I used my login name (<accountname>+tempenazarene.org) and password. Along came all the PC worms and virii with their own little SMTP engines and Cox blocked all outgoing SMTP on port 25 and told us to use their SMTP server. Ok, it worked but now all mail from my church account now appeared to come from my Cox account and replies would come back to my Cox account. Not what I wanted but I lived with it. Other providers tell you to try port 587 for SMTP. Doesn't work for TCH mail servers. Just today I switched the outgoing (SMTP) mail server name to mail.tempenazarene.org, the port to 26, SSL authentication on (don't want my password going in the clear), my account name and password and it went through! I promise I'll visit more often if TCH promises they'll put explicit instructions about the alternate port 26 in the Configuring Mail Client section. A field under manual settings such as Supported SMTP Ports or just a sentence that says "If your internet service provider blocks SMTP port 25 please try 26." Or maybe just "We miis you at the forums. To find out why port 25 doesn't work for you come talk to us." It would be nice to allow the use of now-becoming-more-standard-for-client-to-server-SMTP-connections port 587. Thanks to TCH support! Quote Link to comment Share on other sites More sharing options...
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