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Password Protection


TCH-Tim

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How come when I submit a help desk ticket you ask for my cPanel username and password? I'm from the school of "never give out any passwords ever". I figure if an admin needs to get to my stuff, he can get to it with his password. Maybe if I had a technical issue and the help desk guy needs to see what I'm seeing, ok. Maybe. But for a billing issue? It seems unnecessary.

 

-Tim

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Tim,

 

If we realy needed to we could find it. We ask because it speeds the process up for us. Do we need it for a billing issue? Not always, sometimes an issue that starts off in one area may bleed into another. For that reason we like to see it. Do you "have" to put it in there? No, but you do need something in there, if it comes down to it we will ask. Like I said though, it is faster in the long run to provide it.

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