Aud Posted April 15, 2003 Share Posted April 15, 2003 New person here wondering about buying a re-seller site. I noticed below that you say you don't keep back-ups of your sites. If there is a hardware failure is there any back up provided or are people completely on their own? Quote Link to comment Share on other sites More sharing options...
knucklehead Posted April 15, 2003 Share Posted April 15, 2003 I think you mis-read or were misinformed. We backup every server every day. It is still wise for a client to backup the site they maintain, however here is the link for the backup times. http://www.totalchoicehosting.com/forums/i...&st=0#entry3896 Quote Link to comment Share on other sites More sharing options...
TCH-Sales Posted April 15, 2003 Share Posted April 15, 2003 Just for a little bit more info incase anybody was curious... Also, if you wanted to back up your site manually, then you can do so though CPannel under Site Management. Always a good idea to keep some form of backup on your own, because you never know when the worse might happen. Quote Link to comment Share on other sites More sharing options...
Aud Posted April 15, 2003 Author Share Posted April 15, 2003 Whew! You guys are fast! Glad to hear about the back up. Thanks for letting me know. I had read in the FAQ section http://www.totalchoicehosting.com/forums/i...ct=ST&f=20&t=34 that: Backup is critical for any website. Your data is your data. To keep the costing of our service low, we do not back up client accounts. This is your responsibility. So make sure you do it. It seems the Head Guru was referring to the individuals responsibility to back up their data in addition to the server daily backups. This is a sensitive question for me since my present web host had a problem with a raid array and lost a month's worth of data. Ouch! I had most of my sites backed up but lost some data. It might be a good idea to edit that quote above to keep things clear for newbies like myself. I am very glad to have found totalchoice. Things look wonderful so far. Quote Link to comment Share on other sites More sharing options...
knucklehead Posted April 15, 2003 Share Posted April 15, 2003 Awesome find. I think in October we were only backing up dedicated clients, not sure. When a board gets large 8000 + postings, its really hard to keep up. I have updated HG's thread. We now BACKUP every server, every day! Quote Link to comment Share on other sites More sharing options...
Aud Posted April 15, 2003 Author Share Posted April 15, 2003 Thanks knucklehead. Glad to hear it. This is a very impressive place. I'll be back. Aud Quote Link to comment Share on other sites More sharing options...
TCH-Rick Posted April 15, 2003 Share Posted April 15, 2003 It is great that a backup is made every day but it's still a good idea for users to back up data as well. I made a mistake in cPanel late one night and hosed my public_html directory. I immediately contacted Tech Support and dropped a Help Desk ticket. By the time they were able to get to the request the system had backed up the server with my hosed version in the backup. I had an old backup so all was not lost and since I mainly run Movable Type I just had to reinstall it and the MySQL database was fine so I lost nothing. Quote Link to comment Share on other sites More sharing options...
knucklehead Posted April 15, 2003 Share Posted April 15, 2003 Ricky - Next time contact our Emergency Support Telephone Number. We can react instantly that way. Mikey Quote Link to comment Share on other sites More sharing options...
TCH-Rick Posted April 15, 2003 Share Posted April 15, 2003 I certainly hope there won't be a next time for something like that. But it is good to know. It was a fluke thing, I think. I think I may go make a backup now while I'm thinking about it. Quote Link to comment Share on other sites More sharing options...
KevinW Posted April 15, 2003 Share Posted April 15, 2003 As a follow up to the backup schedule issue, the TCH Help Web Site home page now has a direct link that display's a pop up window of the backup schedule of all servers. Enjoy! -kw Quote Link to comment Share on other sites More sharing options...
vangrieg Posted January 7, 2004 Share Posted January 7, 2004 Hi, my hosting provider servers just got hacked, and they lost all their sites, including mine. They also backed up every site daily, but the backups were stored on the same servers, so it didn't help in the end. Do you store backup information on the same servers as well? Thanks! Quote Link to comment Share on other sites More sharing options...
TCH-Rob Posted January 7, 2004 Share Posted January 7, 2004 vangrieg, They are off-site, done remotely. You still want to have a back-up of your own though. Quote Link to comment Share on other sites More sharing options...
vangrieg Posted January 7, 2004 Share Posted January 7, 2004 Wow, very impressive response time here! And a pleasing reply. Thanks! Quote Link to comment Share on other sites More sharing options...
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