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tabiat

Can Not Get Into Cpanel

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In the email TCH sent me, it said:

Control Panel

==========================================

 

To login to your control panel please go to the URL below,

you can use the username/password above.

 

http://www.tabiatonline.com/cpanel

 

or before domain name propagation

 

http://xxxxxxx/cpanel

 

Detailed instructions on cPanel can be found online

at the cPanel Web Site located at http://www.cpanel.net

 

 

However, since then, the domain name www.tabiatonline.com has expired & instead I have registered a new domain-name: www.xxxxx.com. That domain-name is forwarding the user to a folder in my TCH user account.

 

Here is my info:

username: xxxxxxx

 

NS1.TOTALCHOICEHOSTING.COM

NS2.TOTALCHOICEHOSTING.COM

 

my webspace: http://server56.totalchoicehosting.com/~xxxxxxx/

my site redirects to: http://server56.totalchoicehosting.com/~xxxxxxx

 

I need help because I cannot access cPanel & I need to use the mysql database features.

 

Thanks in advance.

Louis

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You should still be able to get to cpanel via the first link you posted - the IP address/cpanel.

 

Is the new domain supposed to be the main domain for the account and point to the root of your site? You can't point it to a sub-folder unless you're a reseller, it's against the AUP. If it is pointed to the root of your site and cpanel isn't working, you'll need to submit a Help Desk ticket to have it sorted out. =)

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Welcome to the family, Louis! :P

 

As Lisa said, open a help desk ticket to support if you are unable to login to cPanel using the IP/cpanel link in your welcome email.

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TCH has changed my domainname over from tabiatonline.com to xxxxxx.com

 

Everything works well, except Cpanel.

 

I have tried:

I suspect cpanel is still setup for the old domainname (tabiatonline.com).

Should I get another ticket, or is this something we can solve together?

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:ph34r: Welcome to the Family Louis :)

 

and your new home!

For anything to do with account problems

you need to open a help ticket.

 

We really are like family here.

So if you need anything,

just ask your new family!

We love to help :)

Edited by TCH-Don

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TCH Don, your most loving welcome is greatly appreciated. It is so nice to receive such warmth from a complete stranger in these hard times. Rock Sign

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Louis you will find that we have the friendliest forum around

and do indeed treat all like family :)

 

When the help desk gets your cpanel to work,

you can also access it as

https://domain.com:2083 for a secure connection.

 

Don't be a stranger ;)

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