cdbost Posted March 31, 2003 Share Posted March 31, 2003 Two things, I have found my original sign up for the help desk and it does not recognized my user id. I do not see how to request a new ID without purchasing another plan, so I'm confused. I have set up multiple email accounts on the cpanel. Today I have not been able to download the mail that I can see is there into Outlook Express. This is not true for all accounts. I can send test, some people will get them, others never receive them but I can find the test mail on the webmail account. What is going on? Quote Link to comment Share on other sites More sharing options...
Sully Posted March 31, 2003 Share Posted March 31, 2003 cdbost - How long has it been since you have signed up for your account? It was my experience when I first signed up that I had a few intermittent problems due to DNS/routing issues. Some servers refresh their DNS infomation faster than others, so it may be that you were routed through one server the first time, which has a faster refresh rate, and then the next time you went through a different server with a longer period in between refreshing, and it didn't have the proper DNS information. Also, do you have a cable modem? Sometimes they need to be re-booted and have the power cycled (turned off, left off for at least one minute, then turned on again), so that it too can be refreshed. There are some other things you can do re: flushing your DNS cache, but I'll hold off on suggesting that until someone with a little more experience chimes in. HTH, Sully Quote Link to comment Share on other sites More sharing options...
cdbost Posted March 31, 2003 Author Share Posted March 31, 2003 I've had this account since January. We are on DNS here so I can track what the mail is doing by walking up and down the hall in the office. I can also view everyones email account so I know who is pooling and who is not. Some are getting their mail others not. I've tried rebooting PCs; it has no effect (incase Outlook express was being flaky) Quote Link to comment Share on other sites More sharing options...
Junior Posted March 31, 2003 Share Posted March 31, 2003 Please send me an email with the following: domain name userid password I will reset the password (we cannot change the userid), and at least get you back in to check the mail. tony@totalchoicehosting.com Quote Link to comment Share on other sites More sharing options...
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