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Nyanko

How Do I Get Supports From You?

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Hello, this is my first post at TCH. I'm not sure if this is the right forum, so if it's not, please move it to the appropriate one.

 

Well, I am completely at a loss now. I might have done something wrong by mistake, but now I can not get my help tickets answered at Client Central nor can I get any words (responses) from a tech at Live Support even when I get connected to someone there--s/he just keeps silent or leaves the session.

 

How, and where, can I prove myself to be an ordinary user without any malicious intentions? I am asking here because Client Central does not seem to be working for me and I am afraid to be ignored again by submitting a ticket or by contacting a tech live.

 

I would appreciate any advise or suggestion for a solution here. Thank you.

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The only "Client central" TCH have is here and the helpsite.

Not sure if you accessed it on those pages. I think you should try again and keep in mind that your email must be correct and working.

Edited by Jikrantz

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Thanks for your reply, Thomas.

 

The only "Client central" TCH have is here

 

Does this mean that Support Desk on ModernBill and submitting tickets there do not work (although I get submission notices)?

 

Even so, I still have no idea why I keep rejected at Live Support. :rolleyes:

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The modernbill is something i have never heard of so someone blue or red will have to answer that one.

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The modernbill is something i have never heard of

 

:rolleyes: I was told to use this client central area in the welcome email from TCH.

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I think the best you can do is to submit a help desk ticket listed on top of this page and ask why it said that in welcome email.

 

I had a look at the modern Bill page and it looks like something they might use when the new site is finished, but i am not sure and i dont know why they advertise it in emails now if so.

Edited by Jikrantz

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Thanks again, Thomas.

It's very nice to have a warm family member like you.

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I will, but, sorry, that will be some other time.

It's quite late here and I must call it a day now. :rolleyes:

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the help desk and client central both end up at the same place. modernbill is the new (well newer) billing system we use. If you were already a customer before February of this year you wouldnt be in modernbill :rolleyes:

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I would guess no, Thomas. If you were any type of customer before Feb., then you were already in the billing system. I doubt that they start you all over in billing...they just make adjustments to reflect your account changes.

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modernbill is the new (well newer) billing system we use.

I thought perhaps HG was getting a new look. :angry:

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