Jump to content
Sign in to follow this  
jason.stevens

Totalchoice Is The Real Deal

Recommended Posts

I have waited 2 months to post my opinion on the TCH hosting service, since I have fallen victim in the past to user reviews written hastily after only a few days of using a new host. It is fairly easy for a hosting company to give a good first impression, (in fact they would be dead-in-the-water pretty quick, if they didn't do at least that much) but much harder to back that up with genuine Quality of Service on a longer term.

My criteria for judging hosting companies is very simple: The servers must be up! When I (or more importantly my clients and my clients' customers) try to access the server, the damn machine better be operational better than 99% of the time. Everything else is negotiable.

Of course everybody makes the 99% claim, but my last experience (after being forced to switch from a provider I had been with for 6 years) was a disaster. In 3 months it almost destoyed my business. Constant, almost daily server outages and no warnings for maintenance outages ensured that my mailbox was full of complaints (many very, very angry) from my clients, many of whom had been with me for years. My credibility will take years to recover.

Bear in mind that this was a company with a responsive, friendly tech-support team, servers at NAC, and a software package to rival anybody. On the surface, a first-rate operation. If I had reviewed them after the first week, it would have been glowing and many people may have been fooled into signing-up. Thankfully, I didn't and now after a long and painfull transfer of all my domains to TotalChoice, I am on the road to recovery.

Total Choice is the real deal. In 2 months, I have not detected a server outage. Their up-time statistics at Hosting Assured give credence to my informal observations. This, as they say, is GOLD.

The reasons for this incredible reliablity are many, I will not attempt to describe them all here, but a couple come immediately to mind:

1) Harware - when you use enterprise-class servers like Total Choice does (the machine I am on is a Quad XEON) as opposed to the desk-top grade machines many companies use, you're going to have better reliability.

2) Redundancy - That Total Choice uses multiple NOCs is well described on their website. What is less obvious, but much more important, is HOW they leverage this redundancy to the benefit of their cusotmers. Case in point, I have 2 name servers at Total Choice. Each name server is at a seperate NOC! This means that if an entire NOC experienced a catastrophic failure, my customer's domain names would still be resolvable!

3) A technical team that cares - Take one glance at the Total Choice forums and it's obvious that they have an in-house team of technical gurus that really give a shit about the company and their custmers. Compare that to the off-shore support farms many hosting companies use, and it's obvious where you're going to get better service. When I saw the team's avitars and read their responses to customer inquiries, I was hooked. It's damn near impossible to fake, and TCH sure ain't faking anything. These guys are for real.

In closing I would like to give my unqualified recommendation for web developers and resellers everywhere, to use Total Choice Hosting. I do not give this recommendation lightly. I know how devastating it can be for a small web-development company to pick the wrong host. I made that mistake and I have the grey hairs to prove it.

Total Choice Hosting is the REAL DEAL.

 

Jason Stevens

http://stevenssolutions.com

Calgary, Canada

Share this post


Link to post
Share on other sites
Total Choice Hosting is the REAL DEAL.

I'd have to agree with you 100%, TCH is the best hosting company around.

 

:) Welcome to the Family! B)

Share this post


Link to post
Share on other sites

Wow, thanks for the kind words and glad to have you as part of the family.

Share this post


Link to post
Share on other sites

Jason,

Welcome to your new home and family! Thanks so much for the kind words. The tech guys do an awesome job around here and it's great to see someone actually enjoy the experience again after being burned in the past. I'm just glad they let me hang around as a moderator in the forums! :P

Share this post


Link to post
Share on other sites

Jason, welcome home. Thanks for taking the time to post your review. I've been here a year and I believe there is no place better to be hosted with myself. I am a customer as you, just happen to be a forum moderator too.

Share this post


Link to post
Share on other sites

Been here a year also and what can I say? as a sidenote the longest I have waitied for a ticket to be resolved in recent memory was 20-some minutes. and of the last three only one was over 9 minutes. Rock Sign

Share this post


Link to post
Share on other sites

:P Welcome to the Family Jason :dance:

 

Wow great first post Thumbs Up

 

not much more to say as you have said it all,

except if you need anything, you know where to come ;)

Share this post


Link to post
Share on other sites

Hey Jason!

 

I am not sure what all the techie stuff in your post meant.. but... I agree that

the uptime is awesome!

 

Weezy

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...