How To Get Into A New Account's Cpanel

**kaseytraeger** · May 23, 2004

Hey everybody,

One of my clients just signed up for a new TCH account yesterday (courtesy of a referral from moi!).

He wants me to transfer his files over to his new web space. His account has been set up and he's received his welcome email with his cPanel username and password. Problem is, I've been trying to access his cPanel using the info in the welcome email, and I can't get in.

I can see his account if I access his space via h*tp://server70.totalchoicehosting.com/~his_cPanel_username/

That's when I checked the name servers associated with his domain and saw that he hasn't yet set them over to NS1.TOTALCHOICEHOSTING.COM and NS2.TOTALCHOICEHOSTING.COM.

Until the name servers are properly set, is there any other way to transfer files to his web space?

**TCH-Don** · May 23, 2004

It should be in the welcome e-mail

as

or before domain name propagation

http://xxx.xxx.xxx.xx/cpanel

then login with user and password

The same goes for ftp

For host name use

xxx.xxx.xxx.xx

and again user and password

and remote directory as public_html

**kaseytraeger** · May 23, 2004

Don,

Thanks for the info. Here's what the welcome mail says...

==========================================
FTP Instructions:

==========================================

You can begin uploading your files at:

http://www.thevillagepantry.com

or before domain name propagation

66.235.184.119

When I enter the URL given (66.235.184.119), I get a cPanel web page that says "There is no web site configured at this address."

If I enter the following:

http://66.235.184.119/cpanel

I receive a 404 Not Found error message.