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zethon

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Posts posted by zethon

    IRC Channel Dead?

    in Open Discussion

    Posted

    1 hour ago, TCH-Steve said:

    Sorry for the inconvenience but I would still suggest you trying our live chat support option. Live chat support button can be found on all pages on our website as well as on that direct link I sent. I have also sent all information about your issue via ticket #WSY-554-87291.

     

    And by the way, I was able to resolve my issue. Thanks again!

    IRC Channel Dead?

    in Open Discussion

    Posted

    1 hour ago, TCH-Steve said:

    Sorry for the inconvenience but I would still suggest you trying our live chat support option. Live chat support button can be found on all pages on our website as well as on that direct link I sent. I have also sent all information about your issue via ticket #WSY-554-87291.

     

    Thanks! I'll give the Live Chat a try the next time. Though, I'll miss the IRC channel since it wasn't just technical support but was also more of a hangout spot at times. 🙂

    IRC Channel Dead?

    in Open Discussion

    Posted

    Going to `https://<url and stuff>/frontend/paper_lantern/stats/errlog.html` shows me errors from months ago and nothing recent.

    If I try to view `/usr/local/apache/logs/error_log` on my VPS, I see no relevant errors either. 

    This is for my domain anothermessageboard.com

    IRC Channel Dead?

    in Open Discussion

    Posted

    Normally I hop in the IRC for any quick questions but it seems that it is unreachable? Is it gone?

     

    I'm getting a 500 Internal Server Error on my VPS for one of my domains and for the life of me I cannot find the logs, either in the Console or in CPanel. Help?

    Hosting With Root Access

    in Pre-Sales Questions

    Posted

    Hello,

     

    I was wondering if you have any hosting plans that include root access to the server?

     

    I am developer by profession and in my spare time I have several projects. Often these projects are client-server projects and I would like to have a machine where I can install/uninstall and run/shutdown server apps at will (third party and self-written apps).

     

    Does TCH have a hosting plan that would work for this?

     

    Thank you!

     

     

     

    Suspension For (Erroneous) Report Of Phishing

    in Open Discussion

    Posted · Edited by zethon

    First I will say that I have been a customer of TCH for a numbers of years and overall have been very satisfied with the service. I hope to remain a customer for some time come.

     

    This morning I woke up to find that my forum hosted by TCH had been suspended. When I looked at the ticket it turns out that my site was reported for phishing. What happened was that I posted this link:

     

    https://docs.google....sTXpIN3c&gid=10

     

    (Edit: it is interesting to note that your forum software also shortened the link almost identically.)

     

    Which the forum software I use then truncated to this:

     

    https://docs.google.....TXpIN3c&gid=10

     

    Basically, the software renders this as <a href="[original link'">[shortened link]</a>

     

    If you copy/paste the shortened link into a browser you simply get Google Doc's "Page not found" page. However, someone who has an ax to grind with me reported this link as a phishing site and my account was suspended.

     

    I am just wondering what the procedure normally is...? It is a little worrisome that my site could be brought down from a simple claim of linking to a phishing site and without any research to determine the validity of the claim.

     

    Thank you.

    Copy Database

    in CPanel and Site Maintenance

    Posted · Edited by zethon

    Hello,

     

    I have a database that I would like to create a copy of on the same domain. I have a database named "forum1" that I would just like a copy of created with the name of "test".

     

    I've tried backing up of "forum1" and restoring it to "test" but this doesn't seem to work. I download the backup and then upload the very same .gz file and it seems to lock up. The backup screen has been "Waiting for [domain name]" for a long time now.

     

    Is there another/faster way to do this?

     

    Thank you.

    Cron Job Runs Here And There

    in Scripting Talk

    Posted

    Well if it doesn't run there is no way you will get an email. But if it is acting erratic and not running when you think it should please open a ticket with the help desk and have the techs look into it.

     

    Ok, I will do that. It did seem to run at noon.

    Cron Job Runs Here And There

    in Scripting Talk

    Posted

    Also, I do not see any errors in my logs when it doesn't run, nor do I get an email.

     

    Another question I have is -- how can I "fake" an error upon the exitting of my script to force the cron job to send me an email? Will a "return 1" suffice?

     

    Thanks!

    Cron Job Runs Here And There

    in Scripting Talk

    Posted · Edited by zethon

    I've set up a cron job in my CP that is set to run every other hour on the hour.

     

    However, some times it doesn't seem to run at all. It logs data into a database so I know when it runs. For examples, overnight last night I see that it ran at 0200, 0400 and then not again until 0800. Here it is 1030 and it didn't run at 1000 as expected.

     

    Can someone please shed some light into why this is happening?

     

    Interesting observation: when I set it up to run once an hour, it seems to run every hour without a problem. If I set it up to run once a day, it never runs.

     

    Thanks!

    Server Loading Slowly

    in CPanel and Site Maintenance

    Posted

    1 15 ms 15 ms 20 ms 10.23.1.1

    2 17 ms 18 ms 18 ms at-2-0-0-1710.CORE-RTR1.HAG.verizon-gni.net [130.81.12.13]3 21 ms 21 ms 21 ms so-3-3-1-0.BB-RTR1.RES.verizon-gni.net [130.81.20.20]

    4 22 ms 23 ms 23 ms so-6-0-0-0.ASH-PEER-RTR2.verizon-gni.net [130.81.17.177]

    5 21 ms 23 ms 21 ms ge6-2.br02.ash01.pccwbtn.net [63.218.94.21]

    6 63 ms 62 ms 63 ms gnax.ge2-3.br01.atl01.pccwbtn.net [63.216.31.158]

    7 63 ms 62 ms 64 ms 209.51.149.109

    8 61 ms 60 ms 61 ms 65.254.48.2

    9 62 ms 60 ms 61 ms server11.tchmachines.com [63.247.91.106]

    All the times look good to me, yet the page loads slowly and sometimes I even get a timeout. :)

    Server Loading Slowly

    in CPanel and Site Maintenance

    Posted

    It loads very fast from Sweden.

     

    I would think this is a something on the way from you and the server (routing issue).

    I have users in Arizona, Georgia, Pennsylvania and California who are all saying it loads slowly. And tracing the route shows no suspect issues. Every now and then I'll get a quick load, but most times it takes much longer than I'm accustom to.

    Url/path Redirect

    in Scripting Talk

    Posted

    Some sites create dynamic urls, like perhaps http://www.foo.com/cow'>http://www.foo.com/cow Where "cow" is not a file or a directory, but is redirected and the page is dynamically generated. I've looked in the usual places, but I can't figure out how this is done. If someone type's http://www.foo.com/cow , and I'm foo.com, how would I get that redirected to, say, http://www.foo.com/script.php?id=cow ? I think the answer lies in the .htaccess file, but I'm not sure.

     

    help?

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