I would like to make a suggestion if I may. Perhaps you guys can pass this along to the people that could act on it.
When I first saw this e-mail this morning, the first thing that popped into my head was "phishing."
Upon looking at it closer, I figured it was either one of the best phishing e-mails I had seen, or that it was legit.
I opened my browser and typed the URL into the address bar. I will not copy and paste a URL from a suspect e-mail.
Lo and behold, I got nothing but 404 errors.
Didn't matter if I tried the whole URL, the root domain, or any combination in between.
Once I saw that, the credibility of the e-mail went right in the toilet.
I have a feeling that many people acting the way I did would just shift+del that e-mail.
I almost did, but I decided to forward it to support and ask. They of course informed me that it was legit.
Then I came out here and saw this post.
In my opinion, the URL needs to be accessible by typing it into the address bar of the browser.
It would go a long ways to establishing credibility.
Just my 2 cents worth.