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TCH-BillH

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Everything posted by TCH-BillH

  1. Hi, I'll add that Bruce is right on and this difference between Linux and Widows will often create havoc in testing enviroments if you are testing in a Windows environment and running production on Linux. Some Perl versions of Windows will not run with the #! in the beginning. Thus a windows programmer can get very frustrated when he has tested his code, uploaded it, and then it doesn't work just because of a simple #!. Not fun! Keep your eye out! Take care,
  2. Hi, I think I can answer your questions: 1) All hosting accounts with TCH automatically renew, so it's not really possible to prevent this. However, you can change your information at any time by submitting a ticket or logging into your billing account. 2) Yes, we do honor sign-up of account in this way. However, we do perform a fraud check on all accounts and you may find that if we have difficulty with other information on the account that the hotmail address could contribute to a non-successful sign-up. But we can cross that bridge only if we need to. Take care,
  3. Hi, We call verify all of our accounts and also perform other fraud verification procedures for the protection of TCH. Please see the information that we have updated in your ticket. Thank you for communication on this. Take care,
  4. Hi RJN, Please continue to do that ... correspond through the ticket and we'll get you fixed right up. As you know we have no control over what Yahoo does with mail after we send it. All Yahoo accounts have bulk e-mail folders and spam settings. TCH can't do anything about that. We'll try the new address and see if that works. Take care,
  5. Hi RJN, I'm not aware of any delays that we have for setting up accounts. In fact, our turn around on these is quite good. However, you did not include a domain name for us to research for you. Please either submit a ticket at http://tchhelp.com to billing or get me on IM at tchgurubillh on both AIM or Yahoo. Looking forward to getting your website up and running! Take care,
  6. Congratulations!!! Wonderful news!
  7. I'm glad you said something. Thought I might have lost my internet because of what I saw. Yes, it's down. Yahoo and MSN seem to be up.
  8. Wow! I just don't know what to say ... I Won! He, he ... I haven't won anything in so long .... I'm just so excited!!! Thank you to all who made this possible! You had faith in me and you knew I could do it. Without your support I couldn't have done it. Thank you so much! Now .... what did I win?
  9. AN IMPORTANT NOTICE TO OUR CUSTOMERS REGARDING DOMAIN NAME RENEWALS All customers should be aware that their domain name is a very important part of making their hosting plans work properly. Without your domain name, your hosting will serve little purpose. Therefore you must keep a close eye on this valuable asset that you have. Recently we have been seeing a few complaints from customers about their domain name expiring and not being able to access it, or the cost for renewal. Please understand it is your responsibility to keep your account for your domain name current AND your information (especially your e-mail address) accurate. You will not receive a phone call that your domain name is about to expire, any more than you will if your hosting account is not being paid. All communications for this happens through e-mail and you will receive multiple attempts. You must also understand that your domain name purchase and information are completely separate from your hosting. Separate account information, separate control panels, separate IDs and password, separate support contacts. Therefore it is very important that you keep both your hosting account AND your domain name account updated and current. The policies on domain name renewals are clearly spelled out and available for anyone to read as they walk through the sign-up process. If you are concerned that you might miss renewing your domain name, an extra precaution you can take is to set it to "auto renew". Although there is no guarantee that it will auto renew (credit cards sometimes fail or expire) it does make management of your domain name easier. You still need to keep your information current with your domain name, in case something does go wrong. Sincerely,
  10. So, for me, this game is just as bad as all the other "pick a number" games I've played with you! BillH=Not( )
  11. then it would be very good ...
  12. This could definately be better than some of the other "pick a number" games I have been subject to. A free month of hosting? How about 23? Is that good?
  13. Robert always messes things up like this. It was good while it lasted though.
  14. Test reply from Billh How about another test reply?
  15. Hi DPK, Welcome to the forums! Unfortunately it is against our policies to direct traffic through the server domain name in any way. You must have all traffic go through the domain name that you have established with your account. The people who run the Abuse desk might have a mind to take you asside and whip you with a wet noodle if they get hint you are doing that. Please change that to avoid any floggings. Take care!
  16. Use the information that you recieved in the ticket to sign up for your new account as an "Existing Customer". Follow the process for ordering your hosting package as you did before, but at some point the system will ask you if you are an existing customer. Use the e-mail and password that was provided to you in the ticket during the process. If you continue to have issues with this, reply to the same ticket to receive help for your account. Sincerely,
  17. Andy my dear friend, I am deeply sorry for your loss. My best to you in attempting to comfort your grieving wife and in dealing with your own person loss. All my best to you my friend.
  18. Same from me Liz ... you are missed! I hope that you can return to health quickly!
  19. Hi, Thank you for sharing this on the forum, however, we really need you to open tickets so we can examine your accounts to see what the issue might be. Can you do that for me? Thanks!
  20. Dear Diogo, We are very sorry that you have lost some data from the hard drive crash that happended on this server. We were very fortunate to restore 99.9% of the data on the server and unfortunately lost about 0.1% . However, you must understand that TCH is not in the position to offer backups on a frequency that is comfortable for every customer. We make backups primarily so our systems can be restored. Although normally we make backups daily, there are circumstances that may prevent backups from being run on a particular day that are beyond our control, or would adversely affect our customers. We therefore have always in the past, and will continue to in the future, remind and encourage our customers to make backups of their crucial data in a frequency that is comfortable for them. Some customers only require backups once a month. Other customers choose to backup their data multiple times a day. In all cases, we provide a very convenient backup mechanism that can be used by any customer to accomplish this at their convenience. Which leaves the ultimate responsibility in the hands of our customers to back up their own data at the frequency that suits their needs. Given this, the solution is in your control. You can take the time and set up backups as you need to. This way you will always be able to restore your own data should a catastrophe happen. If you have any questions on how to do this, try searching our forums first. We have discussed this topic many times and our own customers have put forth several solutions regarding this. I hope this information helps. Sincerely,
  21. Way to go!! We very much appreciate this!
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