I don't often like posting questions in here, I usually just go straight to the helpdesk if it is something I cannot work out for myself but something has me baffled at the minute and I just wanted some advice/ideas from you.
Recently (apparently since the reseller server I am hosted with had the apache upgrade) people on my site have been complaining that every day they are getting connection issues with the site. Pages timing out in IE and firefox and refusing to load. This is odd to me because even though there are 10 or so regular users at my site complaining of this, there are just as many who are saying they are facing no problems. Including myself. I rarely have issues connecting to the site and I even have people talking to me on MSN saying 'Is the site down? I cannot access it', but it isn't down for me. So I have explained that if there are people who can access it then the site isn't down and there must be an issue somewhere else, possibly ISP DNS servers, possibly en-route to my domain host - to be honest it could be loads of things. But the fact they say it is ONLY my site they get this issue and its not just a one off case as there are various people who are getting it makes me think maybe there could be something this end. I don't really know. Have you guys got any ideas what it could be?
As for the title of this thread, some of the people who are getting the connection issues are also getting warnings from their antivirus software of a potential trojan on my forum. I have downloaded a home directory backup and scanned it with Eset NOD32, AdAware and Spybot S&D and nothing comes up, so I don't know what to do. I get no warnings when trying to load the page myself either. What is the best way to test if a site has this sort of thing.
Thanks in advance,