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Posts posted by TCH-Tim

  1. 1. How is payment taken for the accounts I host, ie do you handle all that side using automatic systems?

    You handle that however you want. We give you space - you create and price your own packages, handle your own billing, and so on.


    2. Can I set up accounts that would be free for the first 12 months that would then need payment to renew?
    See #1


    3. If there is a problem with the customers account is it TCH or myself that has to sort it out?

    If it is a server issue we would sort it out, just like with any other account. Ideally you would be able to handle the basic account-level stuff, but of course we're always here to help. Regardless of the issue though your customers should be contacting you as their provider. If you are unable to help them, you can contact us. Please do not send your customers to our help desk.


    4. If I decide at some point to stop being a reseller, what can be done for any existing users?
    They can purchase hosting plans from us and we will take care of them.


    5. Can I brand the reseller account?

    It's all yours, so if you don't brand it, nobody else will.

  2. kj,


    Accessing your site primarily by IP is against our TOS & AUP. You could set up subdomains on your TCH server and have whoever manages your DNS set the A records for those subdomains to point to our server. So ncs-nj.org points to wherever this new site is, and blog.ncs-nj.org points to our server here. If that makes sense.

  3. You have admin@ set to forward to eswlibcd@, but you don't have an account set up for eswlibcd@. Also, you should set your default address to :fail: and create forwarders or accounts for any addresses you want to use. This will cut down on spam.


    As for stats, you should to to Web/FTP Statistics --> Awstats to see traffic stats for your site.

  4. Kasey,


    The warning you are getting is because the name on the SSL certificate does not match your domain name. If you are using the shared SSL cert on the server, that is correct. The shared cert has the server name on it, in this case server26.tchmachines.com.


    If you don't want to see the domain mismatch warning, you would need to purchase a certificate for your domain.

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