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leroyschulz

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Posts posted by leroyschulz

  1. As I mentioned earlier, our website hosts our booking system and this is our busy season.  Any downtime will have a detrimental effect on our operations, so specific advance notice would be appreciated.  Eleven days is a very broad window to have to be concerned about.

    Thanks.

  2. Hi there,

    Will be be notified by email when the migration has been completed?  We are using CloudFlare for DNS so it sounds like we'll need to update the IP addresses and we'll want to minimize any downtown since the website hosts our booking system.

    Thank you.

  3. It's not just a concern.  It's a big impediment to communicating with my clients.

    Just because a test to your Gmail account went through doesn't mean there isn't still an intermittent problem.  There is still a problem.  I've had several of these bounce back messages since I submitted the support ticket.

    I'll reopen the ticket now.  Thanks.

  4. Hi everyone,

    In the last few weeks, TCH-hosted emails that I send to some Gmail email addresses are bouncing back with the following message:

    Quote

    <REMOVED@gmail.com>: host alt1.gmail-smtp-in.l.google.com[209.85.200.26]
        said: 421-4.7.0 This message does not have authentication information or
        fails to pass 421-4.7.0 authentication checks. To best protect our users
        from spam, the 421-4.7.0 message has been blocked. Please visit 421-4.7.0
        https://support.google.com/mail/answer/81126#authentication for more 421
        4.7.0 information. l48-v6si11256510jak.83 - gsmtp (in reply to end of DATA
        command)

     

    Here are some notes about my situation:

    • I'm sending using the latest version of Outlook desktop using a Telus connection.  (Telus is one of the largest telcos in Canada.)
    • I don't usually receive the bounce back message for several hours.  In the meantime I have no idea whether the recipient has received my message.
    • The Google link in the message refers to bulk messages.  These are NOT bulk messages.  Just a single recipient.
    • These are always Gmail addresses that I've messaged with before.  Mostly they are clients and I'm replying to their messages.
    • It appears that not every Gmail address bounces back.  Some go through, some bounce back after a period of time.
    • Sometimes the message goes through when I resend it.  Other times it bounces back again with the same error.
    • This has been ongoing for 2-3 weeks now.
    • TCH support says everything is configured properly on the back end.  They suggested opening a support ticket with Google.  Good luck with that...
    • I've Googled and found this thread, but no solution.

    Any ideas???  Emails bouncing back from clients is a very troublesome scenario.

  5. I have to say, I'm disappointed that we weren't notified, directly and well in advance, that the server migration could impact our websites. I woke up this morning to find that my emails and websites weren't working because of the migration and had no idea that this was occurring. Next time, PLEASE contact your customers directly to let us know. No doubt you understand that down time can have significant impacts. (In my case, my email addresses were bouncing back messages.)

    Thanks.

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