A good night sleep always helps
Please accept my apologies for my somewhat lousy explanation if this was the case
Everything is now back to normal
Although, to come back on Bill's comment, I would like to highlight this.
As you are aware, I am not on tech support every and each time I have a tiny problem, I normally try to deal with them myself (as long as they are within my reach or accessible to me).
This being said, while submitting my ticket and before that ticket reached the tech, a FAQ page with answers to common problems appeared, on this page a section explaining how to modify the .htaccess to redirect to custom error page was present, I read it but decided to go ahead with the ticket as this wasn’t the answer I was looking for (if that had been the case, trust me I would have acted accordingly and not bothered to disturb tech support which I believe had probably more important issues to deal with)
After a few minutes Abdul came back to me with supposedly the problem sorted out and like you I thought wow as usual those guys are so efficient and quick… Amazing!!
Although after trying and checking that everything was back as before, it wasn’t and the tech had done exactly what was suggested in the FAQ… Lets face it, I am far to be a guru but as I was insisting about this problem claiming that his change(s) weren’t what I was looking for (confirmed by comparing my.htaccess and Public_html backup), maybe at this point Abdul should have taken my “badly explained” point into consideration and try to look deeper into it instead of slamming the door in my face (by closing the ticket) which I thought, was a bit off!!
Anyhow no harm done, I will try next time to be a bit more thorough in my explanations!!
Thank you to all the people involved for their patience & dedication in trying to sort out this tiny problem especially to TCH_RobertM for his extreme courtesy and extreme attention as well as to Head Guru for taking the matter into his hands to make sure their customer is happy and I am!!