TCH-Dick
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Posts posted by TCH-Dick
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Hi Rosanne,
Relative paths should work just fine on our servers, I personally tend to us nothing but relative paths. You can run into problems with them depending the requirements of specific scripting language s or have some hard-coded paths in your code that do not match the new location. If you have some examples of the paths used and from what directory, we can try to guide in you the right direction.
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We have the server back online, however, we are currently migrating all accounts to another server. This will ensure that the data is newer than this weekends backup and means less down time compared to a full restore.
Thanks for your patience and we will update you as we proceed.
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This is a very good question for our admin team. In fact, the question I have for them is not when - but why is this server and others not on 5.5? While there are major changes between the versions, there is not much clients have to worry about and it is already currently running on many of our servers.
So to answer your questions:
I will be taking this up with our admin team, expect to see this on your server by or before April 1st.
You should not have to do anything to make the upgrade easier and most will never notice it happened. The best recommendation I can give though, is to always make sure your scripts are up to date. This will ensure that 99.9% of client scripts are compatible with upgrades.
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I am sorry you had issues today, unfortunately the combination of the total images, total size, and amount of traffic was having a negative affect on the rest of the clients on this server.
To put some numbers to from what I can currently see:
The forum thread you linked to has been over 13,000 times today.
That thread has 52 images linked to your site.
Those images total 14MB in size.
What all this means is that every time someone loaded that page, it made 52 requests to your site for a total of 14MB of data. Using the number you posted of 5000, that is 260,000 requests for data in a short time, which attempted to send back 70,000 MB or 68 GB of data.
This is not a large amount by some measurements, but you have to take into consideration that this is a shared hosting account. Toss that much network traffic at your shared account at one time, along with usage from other users and it will cause issues.
At this time I have activated your site and we are monitoring it, since you are still receiving a traffic for those images.
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If you are referring to our billing, he can add a sub-account for you once he has placed his order. This would let him determine what billing emails and access you have. As always, he can contact our billing department if unsure and they can do that for him.
If you are wanting to get information such as bandwidth and quota issues from his cPanel, there is an option there to add a second contact.
I recommend using both of those options.
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The variables at play here are numerous and will vary from server setup(ram, os, php, database, number of accounts), amount of traffic/visitors, script version, plugins/add-ons, and even small things like rewrites or redirects. Without knowing all of these nor access to the other account, it will be hard to say where to start, but here are some basic things to check.
- Review your stats for increased or strange traffic(attacks, hot linking, etc).
- Review your error logs for repeat issues with scripts.
- Check the size and condition of your database - or in your case as this cms uses xml files, check the number of files in use.
- Check for any known issues with script developer for the cms and any plugins in use.
- Insure your install and all plugins are up to date.
- Review your .htaccess file, and custom php.ini settings if you have one.
- Check your cron jobs for issues.
- Ask host if these loads are persistent, occurring at a specific interval, or at the same times daily.
- Ask host if they can determine if its the entire cms or specific URL.
- Rare, but determine if there is a server issue, this is something only your host can do.
If you or the host can narrow it down to a specific source then things will be a lot easier to improve or correct from there.
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Hi telcor,
I apologize that no one has responded here quickly.
The short answer is at the moment, no this theme is not
availableenabled on our shared/reseller hosting plans.The reason for this is that the paper lantern is and will remain a "Work in Progress" for cPanel for what appears to be at least a couple months. Part of me wants to applaud cPanel for jumping in with both feet on this theme, however, we really don't care to force our clients to be guinea pigs after watching the X4 theme development being outright halted in January.
With that said, If you really want to take it for a spin, just open a ticket and we will gladly get you switched over to the new theme.
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We have replaced a drive in this server and it is now back online.
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We have taken zelda down for an emergency maintenance due to a reported drive error. Please stand by for updates.
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You will run into the auto-complete/auto-fill feature on many forms including WordPress, but you are seeing it because your browser allows it. To deal with this from your browser(Chrome), check out their help section on How to use Autofill.
If you want to deal with this on a code level so it affects everyone you would need to set the autocomplete="off" tag in your forms.
<form action="wp-comments-post.php" method="post" id="commentform" class="comment-form" novalidate="" autocomplete="off"> <p class="comment-form-author"> <label for="author">Name <span class="required">*</span></label> <input id="author" name="author" value="" size="30" aria-required="true" type="text" autocomplete="off"> </p> </form>You can disable this feature for the entire form as shown in Line1 or for just one field as show in Line 4. Your mileage will vary on what and where to edit depending on your theme or potentially the plugins you have in use.
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This is a method I have not tested but give it a try, just add this to the top of your .htaccess file,
SetEnvIfNoCase Referer ugg spammer=yes SetEnvIfNoCase Referer vuitton spammer=yes Order allow,deny Allow from all Deny from env=spammer
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I have reviewed this issue and I do agree with the final assessment of your ticket which I will quote below. However, I do think our staff took the long way around before relaying this to you and I will address that matter with them.
Posted on: 10 December 2013 05:19 AM
I have checked your issue in detail and found out that the emails which were showing no scans went through when the spamd process was being restarted. This can happen due to many reasons like cpanel update, exim restarts, spamd reloading bayes or killing up persistent locks etc. Cpanel also restarts service if the memory usage is above a threshold. I can assure you that spamassassin is working fine, and is of the lastest stable version as released by the cpanel developers.
The links that you have given us are for older versions of cpanel and spamassassin configs which is what not what is working on the server.
Regards,
Balakrishnan UWith that said, I have disabled the feature that causes this during the times that SpamAssassin is down. Please understand though that with this disabled, your mail can be delayed for a few minutes. Since this is a shared server, we will have to gauge how well this works based on how it affects all clients, which means we may have to enable it again. For now we will continue to monitor the spam and email services to see if there are any other issues at play.
Thank you for patience during this matter and do not hesitate to contact me directly via email, phone, or just request that your tickets are escalated to me. I will insure you are provided the level of support you expect.
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I don't know yet what you found on cPanel nor what our techs told you but from what I see in this thread, this issue is not resolved and is not acceptable.
Concerning emails not being scanned, that is unfortunately an intentional setup for when SpamAssassin fail. If this was not allowed then email would back up in the queue until it was working again, making email unusable.
I will review this now to determine if this is actually the case, as well as flog my staff if needed.
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The limit of 10 is just a limit on how many you can park via your cPanel account, it used to be zero. Anything beyond that limit and you would need to submit a ticket and we can add them for you.
If you are under this limit and still unable to park one yourself, please drop in a ticket so we can check things out.
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We are experiencing downtime across two switches in our facility and we are in the process of tracking this issue.
The following servers are affected:
ansek
chewbacca
d117
d136
d142
d17
d19
d319
d36
d58
d64
d76
endor
luke
plavin
redqueen
troy
unni
Thanks for your patience and we will post updates here as we progress.
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Migration complete. Please note the following details :
old host name :: ophideran.tchmachines.com new host name :: redqueen.tchmachines.com
If you are pointing DNS from external sources, make sure you update the IP to 208.76.82.16. Please clear the cache of your browser and flush your dns before posting a ticket if the account still appears down.
If you have questions or need assistance, feel free to post a ticket to our support desk.
To get update notices of your server, please click "Follow This Forum" on redqueen forum thread. -
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The migration of this server has now started.
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Other than a "space" you should be able to use all standard punctuation, symbols, numbers, and letters on your keyboard.
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We are running a disk check on this server now, should have it back online shortly.
Openssl - Heartbleed Vulnerability
in Open Discussion
Posted
Yes, our servers were all patched early this morning.