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Everything posted by TCH-Dick

  1. You are correct, and this server has been rebooted 3 times this month due to memory issues. Prior to this month there were network issues that affected everyone, which is why we started network upgrades. We have scheduled a hardware check this week for Inysh to see what we can do to resolve this.
  2. We do not run any server side caching that would cause this. WordPress has a great article on this at http://codex.wordpress.org/I_Make_Changes_and_Nothing_Happens , hopefully it will help you track down the source. If you continue to have issues, please let us know and we can dig deeper.
  3. That sounds correct and is a good plan, but here are a couple things to consider. _ If the current site is using a host with cPanel, we can then take backup and restore here. This will bring everything over and just require a DNS change to get the site resolving to our server. _ If you prefer to do the redesign first, especially with WordPress you should be aware if a couple issues with access over IP.: __ Any rewrites needed for htaccess will not work until the domain resolves. __ For WordPress you would need to set the site URL to the IPaddress~uesername that we provide for temporary access. Then after changing the DNS you would edit the WordPress settings to use the domain name. If posting content while using the IPaddress~uesername, you would need to edit the database to change any URL references in the content, which is something we can do for you. I hope this helps and please let us know if you have any other questions.
  4. This server now has a new temporary IP address for mail. If anyone continues to have issues related to email block, please update or open a new support request. Thanks for you patience.
  5. To clarify what should have been said, there is nothing we can do about the outrageous amount of block lists with varying reasons/protocols for blocking nor is there any thing we can do to remove a block from SenderBase directly. About what we can do: It is actually much simpler for us to accomplish than that, with very few *side affects and it would only be changed long enough to allow the shared IP of that server to "cool off". This can be done with a simple change of two files on the server, and is a common setup when we need it. Considering the frequency of the recent blocks on this server, there is no reason why it has not been requested by our techs to have this implemented already, while continuing to work the issue. Thank you bringing this to my attention and I have already requested our Support Manager implement this change immediately.
  6. I have had the new theme installed on my personal server for a couple of weeks now in the trial mode, although many features are currently greyed out and not usable. I really like the full width layout and it loads well on my android tablet. To me it is much easier on the eyes, the new colors in the sidebar stats stand out nicely as do the few sample icons that were posted to their forums. I think the greatest change so far is that simple tasks such as changing a password, will provide validation on the same page. As for the white text on the orange header, my understanding is that part of the theme will not be there in the final release. If anyone has any feedback/suggestions about the look or functionality of the new theme, then just let us know and we will gladly pass it on.
  7. You can use the following regex for the IPs you listed: 5\.39\.121\.\d{1,3} If that doesn't work you can try: ^5\.39\.121\.\d{1,3}
  8. Hi, We do not provide public copies of our config files nor do recommend you use a full copy of the servers php.ini as things can change on the servers and would break your site quickly. The best way to take advantage of using php.ini is only to list and modify the services you wish to change.
  9. We understand the frustration with Fantastico and to be completely honest have consider replacing it over the past year. However, we chose to hold off for the next major version which starts its beta in the coming week. We are looking forward to testing this new version as it "makes it possible to upgrade as soon as a script update is provided by the script developer". This means we can roll things out from our end without having to wait on Fantastico to provide us with updates. We will keep everyone updated once we have full access to the new version and have done some testing.
  10. Hi laurin, We would love to insure our servers are running the latest versions of services like PHP, unfortunately, the reality of that is we have always done what we can to insure the largest amount of our client base is always supported. The truth is that we could flip a couple options and have any of servers up and running on the latest version within minutes, however, that would result in an unacceptable amount of clients having sites that no longer work. We have made large changes in the past, such as the move away from PHP 5.2, which caused so many issues for clients that we rolled out our own dual version setup for PHP 5.2/5.3. This type of setup is not supported on cPanel servers and you will find very few hosts that do so. When we made this last major change to all servers, we defaulted all existing sites to PHP 5.2 via .htaccess and all new sites would default to PHP 5.3. While this solution itself still resulted in issues for some users, it gave all our clients an option on what version they would run. We have since run tests when introducing new servers to see what affect running only one version or forcing a change would do, and we were not happy with the results. Having said that, back in August of 2012, we received two requests for PHP 5.4 from clients who happened to be on the same server. One of those requests came from you in the way of a forum post made by you. At that time that server was rolled out to new setup running 3 versions of PHP and a notice was sent to those requesting the change. I personally sent the following notice to you about this via the forums PM system on how to make use of the separate versions. This testing setup for PHP 5.4 is still available on your server if you want to use it. We did our testing on this server as well and were not satisfied with the PHP 5.4 setup, therefore we never officially rolled out or announced the change back in August. We have since moved on to testing on our testbed servers and have rolled out two more separate setups based on the recent changes in cPanel. Our next step will be to decide if we want to continue on with a 2 or 3 version setup. I can not provide a clear date at this time on when we will begin our next roll out but we are in the process of planning that. I am sorry if this a bit long winded, I wanted to address this to you directly as well as cover things for others that may read this. Please let me know if you have questions about this or any of our server setups and I will gladly address them. Thanks.
  11. I forgot to add, Server Name is just an identifier and can be whatever you prefer.
  12. Hi sheryltoo, Here is a picture of my setup, let me know if this helps.
  13. It all looks OK my end. You try resetting the font options?
  14. Unfortunately, I have to agree with you and I am reviewing this with our techs to insure it was handled properly and that you get a proper update.
  15. Abraham Lincoln: Vampire Hunter
  16. set the following in your .htaccess, adjust to your username and path to the php.ini you want to be global. With php.ini in root of site >suPHP_ConfigPath /home/CPANELUSER OR with php.ini in public_html >suPHP_ConfigPath /home/CPANELUSER/public_html
  17. php.ini files only affect the directory they are in unless you set it site wide via .htaccess, It will also only affect php info in the same manner, as well as it will not affect the php info that is provided in cPanel itself. Please let us know how deep you want the changes to affect and if you are using cPanel php info option to look for changes.
  18. All services related to this switch are now back online. If you have are still having issues reaching your site, please open a ticket.
  19. We replaced a bypass switch that was not failing over properly and all network services have been back online for the last 30 minutes. We are still performing some maintenance but this should have no major affect on connectivity.
  20. We are currently experiencing a network outage, which we are investigating now to return services to normal as soon as possible. We will post updates here once we have more information.
  21. Yes, you can do that with no problem. In fact we no longer prorate sales and all new orders renew on the date of purchase versus the first of the month.
  22. OK I see whats going on, I can correct that in the database for you. It just looking in the wrong place, the URLS for media and uploads should still point to the path /wordpress.
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