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Everything posted by TCH-Dick

  1. TCH-Dick

    Php Updates

    UPDATE: Roll out schedule Resellers: A-F :: July 20 G-O :: July 21 P-Z :: July 22 Shared: A-C :: July 23 D-G :: July 24 H-K :: July 25 L-P :: July 26 Q-T :: July 27 U-Z :: July 28 We will be starting with our reseller servers then moving on to shared. Should any issues arise during a server update, we will update the appropriate server issues forum. If you are unsure what server you are hosted on, you can locate the name using the following method: Login to your cPanel. Under the Stats section on the left, click on expand stats Scroll down till your see the Server Name field (for Paper Lantern theme, click on Server Information)
  2. This will be rolled out to each server as they receive the PHP updates. We will be posting more about the roll out schedule in the next couple of days, so everyone has a better idea of when to expect the changes.
  3. That trace indicates that they are blocked on the server. A quick check of the logs also shows one IP has over 2600 failed log in attempts to the mail service today. These types of blocks are time based but they are progressive, that is if they failed log in continue the block time increases. Please contact our help desk at https://support.totalchoicehosting.com and provide the IP address of your client to confirm this. Once they have the IP address, they can then advise you on what account is triggering the blocks.
  4. How you accomplish this is going to depend on what level of access you have to your service, your server OS, the scripting language used, and may other factors. Please feel free to open a ticket with our support department and provide more information about your current setup. Once we have more details, we can offer a solution to fit your needs.
  5. You can verify your email configuration in your cPanel. Once you are logged into your cPanel, locate the "Mail" section then click on the "Email Accounts" icon. Once on the Email Accounts page, locate your email address and select the "More" drop-down, then click on "Configure Email Account". You will then be presented with several configuration options. Make sure you looking at the "Manual Settings" section, you do not want to use the auto-configure for an existing account in your mail client. Concerning the sporadic mail issues, it is best to contact our support team at https://support.totalchoicehosting.com . They can review your mail logs and the server for any issues, as well as offer guidance on any errors you have received from hotmail.
  6. You are on shared hosting and that is the main IP for the server, so it is in use by all other sites on that server and most likely has nothing to do with the content of your emails. Please contact Support via https://support.totalchoicehosting.com, then will clear up any issues with that IP address and offer alternatives if you do not want to be on the shared IP.
  7. Ah, that is because Linux systems are case sensitive. I didn't see that or would have mentioned it, just glad you were able to find the issue.
  8. Just some additional information for any that does choose to have their cert reissued(that purchased from us). After contacting us the following steps will occur: We will generate a new Certificate Signing Request (CSR) and Private Key, which will be used to reissue and install the new certificate. We will have to verify domain ownership again, how long this takes will depend on the certificate type. Most will be within in an hour. Once verified, the certificate is reissued and we will reinstall the new certificate. The old certificate will then be automatically revoked within 12 to 24 hours after being reissued. Correction: This only applies to a small percentage of certificates through us. If you have a Comodo certificate from us, your serial number will need to be recorded and we will have to manually revoke it. Update from our admin team, this only affected 28% of our shared servers. If you want to know if your servers was affected or not, you can run the simple php script I have attached here. tchhb.php
  9. The certificates for our main site are already done. Note that the date is no indicator, issuing a new private key is not going to change the validity dates.
  10. While not 100% necessary, all of our shared certs are in the process of being updated, this will take time. If you own and have a SSL certificate and you decide you want to have it replaced, then please open a ticket and we can discuss your options. Note that this will require we revoke and reissue your certificate, which will mean until completed you will get certificate warnings on your site. If you do not not have an SSL certificate on your site and do not use our shared SSL, then no one of the affects you. Also note that this only affects our Centos 6 servers, which at the moment is a small part of our server farm.
  11. Try removing the leading slash in your swfobject, like this one "/LessonLoader.swf". That leading slash makes it refer to the root of the site and not the root of the document directory. The other stuff I am seeing appears to be hard-coded into the .swf itself and is attempting to call some images that I can't locate. If the .swf file itself is using a leading slash as well, this may be the source of your issues. You can try placing a copy of the relative setup in the root of the itu sub-domain, and see how it loads.
  12. Yes, our servers were all patched early this morning.
  13. Hi Rosanne, Relative paths should work just fine on our servers, I personally tend to us nothing but relative paths. You can run into problems with them depending the requirements of specific scripting language s or have some hard-coded paths in your code that do not match the new location. If you have some examples of the paths used and from what directory, we can try to guide in you the right direction.
  14. This is a very good question for our admin team. In fact, the question I have for them is not when - but why is this server and others not on 5.5? While there are major changes between the versions, there is not much clients have to worry about and it is already currently running on many of our servers. So to answer your questions: I will be taking this up with our admin team, expect to see this on your server by or before April 1st. You should not have to do anything to make the upgrade easier and most will never notice it happened. The best recommendation I can give though, is to always make sure your scripts are up to date. This will ensure that 99.9% of client scripts are compatible with upgrades.
  15. I am sorry you had issues today, unfortunately the combination of the total images, total size, and amount of traffic was having a negative affect on the rest of the clients on this server. To put some numbers to from what I can currently see: The forum thread you linked to has been over 13,000 times today. That thread has 52 images linked to your site. Those images total 14MB in size. What all this means is that every time someone loaded that page, it made 52 requests to your site for a total of 14MB of data. Using the number you posted of 5000, that is 260,000 requests for data in a short time, which attempted to send back 70,000 MB or 68 GB of data. This is not a large amount by some measurements, but you have to take into consideration that this is a shared hosting account. Toss that much network traffic at your shared account at one time, along with usage from other users and it will cause issues. At this time I have activated your site and we are monitoring it, since you are still receiving a traffic for those images.
  16. If you are referring to our billing, he can add a sub-account for you once he has placed his order. This would let him determine what billing emails and access you have. As always, he can contact our billing department if unsure and they can do that for him. If you are wanting to get information such as bandwidth and quota issues from his cPanel, there is an option there to add a second contact. I recommend using both of those options.
  17. The variables at play here are numerous and will vary from server setup(ram, os, php, database, number of accounts), amount of traffic/visitors, script version, plugins/add-ons, and even small things like rewrites or redirects. Without knowing all of these nor access to the other account, it will be hard to say where to start, but here are some basic things to check. Review your stats for increased or strange traffic(attacks, hot linking, etc). Review your error logs for repeat issues with scripts. Check the size and condition of your database - or in your case as this cms uses xml files, check the number of files in use. Check for any known issues with script developer for the cms and any plugins in use. Insure your install and all plugins are up to date. Review your .htaccess file, and custom php.ini settings if you have one. Check your cron jobs for issues. Ask host if these loads are persistent, occurring at a specific interval, or at the same times daily. Ask host if they can determine if its the entire cms or specific URL. Rare, but determine if there is a server issue, this is something only your host can do. If you or the host can narrow it down to a specific source then things will be a lot easier to improve or correct from there.
  18. Hi telcor, I apologize that no one has responded here quickly. The short answer is at the moment, no this theme is not available enabled on our shared/reseller hosting plans. The reason for this is that the paper lantern is and will remain a "Work in Progress" for cPanel for what appears to be at least a couple months. Part of me wants to applaud cPanel for jumping in with both feet on this theme, however, we really don't care to force our clients to be guinea pigs after watching the X4 theme development being outright halted in January. With that said, If you really want to take it for a spin, just open a ticket and we will gladly get you switched over to the new theme.
  19. TCH-Dick

    New To Wordpress

    You will run into the auto-complete/auto-fill feature on many forms including WordPress, but you are seeing it because your browser allows it. To deal with this from your browser(Chrome), check out their help section on How to use Autofill. If you want to deal with this on a code level so it affects everyone you would need to set the autocomplete="off" tag in your forms. <form action="wp-comments-post.php" method="post" id="commentform" class="comment-form" novalidate="" autocomplete="off"> <p class="comment-form-author"> <label for="author">Name <span class="required">*</span></label> <input id="author" name="author" value="" size="30" aria-required="true" type="text" autocomplete="off"> </p> </form> You can disable this feature for the entire form as shown in Line1 or for just one field as show in Line 4. Your mileage will vary on what and where to edit depending on your theme or potentially the plugins you have in use.
  20. This is a method I have not tested but give it a try, just add this to the top of your .htaccess file, SetEnvIfNoCase Referer ugg spammer=yes SetEnvIfNoCase Referer vuitton spammer=yes Order allow,deny Allow from all Deny from env=spammer
  21. I have reviewed this issue and I do agree with the final assessment of your ticket which I will quote below. However, I do think our staff took the long way around before relaying this to you and I will address that matter with them. With that said, I have disabled the feature that causes this during the times that SpamAssassin is down. Please understand though that with this disabled, your mail can be delayed for a few minutes. Since this is a shared server, we will have to gauge how well this works based on how it affects all clients, which means we may have to enable it again. For now we will continue to monitor the spam and email services to see if there are any other issues at play. Thank you for patience during this matter and do not hesitate to contact me directly via email, phone, or just request that your tickets are escalated to me. I will insure you are provided the level of support you expect.
  22. I don't know yet what you found on cPanel nor what our techs told you but from what I see in this thread, this issue is not resolved and is not acceptable. Concerning emails not being scanned, that is unfortunately an intentional setup for when SpamAssassin fail. If this was not allowed then email would back up in the queue until it was working again, making email unusable. I will review this now to determine if this is actually the case, as well as flog my staff if needed.
  23. The limit of 10 is just a limit on how many you can park via your cPanel account, it used to be zero. Anything beyond that limit and you would need to submit a ticket and we can add them for you. If you are under this limit and still unable to park one yourself, please drop in a ticket so we can check things out.
  24. We are experiencing downtime across two switches in our facility and we are in the process of tracking this issue. The following servers are affected: ansek chewbacca d117 d136 d142 d17 d19 d319 d36 d58 d64 d76 endor luke plavin redqueen troy unni Thanks for your patience and we will post updates here as we progress.
  25. Other than a "space" you should be able to use all standard punctuation, symbols, numbers, and letters on your keyboard.
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