That's too bad. TCH is not the only reseller I use. In fact, I only use TCH for accounts that do not need email. I had so many problems with clients email space filling up on TCH because the space offered was inadequate, I finally gave up a few years ago and went with one of those other "overselling" services. I've had no problems with them and they offer great service, handling problems in minutes...literally. I only use TCH for very small sites or as I say sites that do not need email service.
The service I use is more expensive per site, but well worth the extra money and it keeps my clients happy with their email. I don't know if they are overselling or not, but I suspect most companies like yourself are using very similar hardware, similar data centers, etc. As I say, I've had no problems with their service that gives me more space per website than my entire account with TCH. What separates companies from the pack comes down to two things for me: money and service. If I have a problem, I want quick responses. When prices start dropping in the industry, I want to see competitive pricing......TCH's prices are beginning to fall behind considerably.
As I say, I've been happy with TCH, but when I see how much more space I can get for the same price with reputable hosting services....it's hard to resist. I'll wait to see how much more, is more, and then decide what to do.
Thanks for your response....