I am just returning from being out of country for over a week and am finding late notices in my email from TCH.
The 1st notification is dated 3/4/2016 and says:
Dear Dxx Hxxxx,
This is a billing notice that your invoice no. xxxxx which was generated on 02/23/2016 is now overdue.
The 2nd notice dated 3/6/2016 says:
Dear Dxx Hxxxx,
This is the second billing notice that your invoice no. xxxxx which was generated on 02/23/2016 is now overdue.
I am confused because I never received any notification that an invoice was due. And I have searched every email in every email box that I have and there is not 1 heads up that my billing is coming up either. The most recent email from TCH prior to the late notices is dated 2/6/2016 with a subject of "Virus and Spam Protection now available!"
Can somebody from TCH please advise here in an open discussion area where the problem might be? Opening a trouble ticket only generates a vague response that usually requires excessive back and forthness. Please give it to me straight - here.
Thanks,
A long time customer