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Posts posted by mbakshi

  1. On a side note, the policies for managing the quota are pretty draconian-- today one of my users was sent a large email, which put the domain at 1 MB over quota. As a result, all email accounts on the whole domain stopped working and bounced all emails for the whole day until I figured what had happened (even now, email throughout the domain is read-only for some reason).


    This wasn't the case earlier-- not fun to have missed some important messages I was supposed to receive today.

  2. Mbakshi: How much do you envisage you would require to be comfortable in terms of server space? Are you OK for bandwidth? An additional 1000MB in server space as an add-on is $2.50/month. So in this case it might be cheaper to tack on just the additional server space rather than upgrade to platinum.

    Bandwidth is fine for the moment-- I think around 5 GB space would be comfortable (so only the big stuff would have to be hosted externally). I had looked at the upgrades- storage space is very expensive, at 100MB for $1.75/month (the 1GB for $2.50 upgrade is for bandwidth), which makes little sense.


    The only way to get 5GB space seems to be the Platinum plan, which is an additional $270/year ($323).

  3. Hi everyone,


    Been with TCH for many years now- I have a Silver Plan for one of my main sites, which gives 2.4 GB of space. We continually hit up against that, and the other plans don't offer much more without significantly increasing cost. Even the Platinum ($25/mo) only has 6 GB.


    The limited storage mean we need to host content (images and such) at some of my other domains (at other hosts providing much more space), which is a difficult setup to maintain.


    TCH's plans don't seem to have changed in a long time, and while I expect to pay some premium for TCH service, we can't pay 10x more.


    Are there any plans to modernize the shared hosting plans? We've been happy with TCH for the better part of a decade now, so I'd hate to be forced to change.



  4. Hi everyone,


    I need to set up the EPrints software (http://www.eprints.org) on my site -- basically it's a pretty solid, free digital repository system.


    The issue is that it's all in Perl, and I haven't really worked with Perl before, so I'm not sure how to go about installing it on my account.


    They have an install docs wiki (http://wiki.eprints.org/w/Documentation), but I didn't quite understand how I could run the installation and config scripts without having command line access to the server?


    So could someone help me out with this?


    Thanks :)

  5. I did some searching on Google for info about how the "Home Directory" backup link works. Assuming what I found is correct, what you download from that link is not a temp file nor is it generated 'on the fly'. The "Home Directory" backup link is a link to the daily backup file that CPanel automatically creates during its nightly backup procedure. The daily backup file is stored on the server's backup drive (not within your user account disk space).


    The "Home Directory" backup immediately downloads when you click on the link because the file already exists, and it is not deleted when the download is completed. Note that it is also not a current backup - it could be up to 24 hours old. If you need a current, up-to-the-minute backup, you should generate one using the "Generate/Download a Full Backup" link in CPanel.


    I don't know if this backup file counts against your disk quota or not.


    It might be worth putting in a Help Desk ticket to see if the nightly CPanel "Home Directory" backups are being created properly for your account, and if they are not, see if they can determine why (by examing any log files that CPanel may have recorded during the nightly backup process). It's also possible that the backup file is being created correctly, but you are unable to fully download it without error for some reason.

    Ok well if that's the case, I'll put in a Help Desk ticket. The timing doesn't really matter as long as it's within the past day or so -- I just need a file backup of some kind, which I currently can't get.


    The 850MB that you have for your account is for all purposes - web hosting, FTP hosting, e-mail, databases, backup files, etc. - not just web hosting. If you find that you need 850MB of disk space to host your web site, and another 200-400MB to properly back it up, that would indicate to me that you need a hosting plan with 1050MB of disk space (Deluxe plan) or 1250MB of disk space (Gold plan).

    Ok, but the other factor to consider (from my perspective) is that the 1000MB deluxe plan is nearly double ($98/yr vs. $55/yr) what I'm paying for 850MB, and the 1250MB plan is three times the cost ($164/yr vs. $55/yr).

  6. I don't see how not including backups in the disk quota limits would be logical. When you purchase a hosting account, part of what you're buying is 'X' amount of disk space on the server, for whatever purpose you decide to use it for. If backup files were not included in calculating disk quota limits, it would effectively render the disk quotas useless. TCH would not be able to control how much disk space customer accounts could take up on the server.

    The issue is that the backup file is not being stored locally on the server -- it is being directly downloaded, and the only thing that's happening on the server is the creation of the temp file, which I assume is deleted once the job is done.


    I could understand what you're saying for something like a full backup or other job that results in a file being created in the user's space, but this is simply a temp file. When I click download home dir backup, the download starts immediately and generates the file on the fly (it's not even as if it created a file, stored it in my space and then sent it to me).


    If you want to be able to back up your account, yes, you have to have free space on your account in order to do so. A typical account should be able to be backed up with up to 80% of it's disk quota used, but the exact amount of free space required depends on the types of files that are being backed up.

    Theoretically, it could be a lot less than 80%. I'm paying for 850MB of space that I can use, which I assume means space that I can back up (based on the features advertised). I understand your perspective as the host, having to keep extra space for backup job temp files, etc., but it's not fair to advertise a certain amount of space and then have only a section of it usable for the customer (meaning able to be backed up).


    Currently, I see only two ways to back up what's on your account:

    1) Manually download your site via FTP, and manually backup the things that CPanel includes when it does a backup (MySQL databases, mail accounts, mail forwarders, etc.).

    2) Upgrade your account to one with a higher disk quota, then backup your account normally.

    1) I don't know if it's worth trying FTP due to the sheer time it takes to go through as many files as I have online, and with the timeout-type issues (FTP connection to my TCH account always drop out after I transfer a number of files -- can't replicate issue w/ other FTP connections; will try some other clients if it's an isolated issue with TCH/CuteFTP).


    2) I was thinking of doing that just because I need more room, but if I won't be able to use the full space anyway, I don't know...

  7. I have a similar issue - with outgoing SMTP though. I can receive incoming emails by POP3, but outgoing doesn't work:


    Task 'mbakshi - Sending' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
  8. Wow, that is quite disconcerting -- as it means that if one actually uses the space in the account, it cannot be backed up.


    I would assume that the backup process, since it is not related to the actual space being hosted, would be run in memory -- a temp file somewhere on the server -- until the process is done. I don't see how it's logical to limit any backup jobs to working within the account space.


    There should at least be a way for the backup operation to run beyond the allocated file space until it's done. I've done a full backup before (saving to the home dir), and the file at the time was 250MB IIRC -- that went over my remaining space, meaning that I couldn't view email etc. while it was present, but I downloaded and then deleted it. Can't some sort of system be put in for that to happen for regular (home dir) backups that are being directly downloaded?


    Because otherwise, the account space cannot be backed up -- I think it's reasonable to expect that customers would want to back up what they have; with such a limit, one could hypothetically not be able to use more than, say, half of the disk space allotted if the data is to be backed up.


    So how can I back up what I have on my TCH account?

  9. It sounds like your backup file may be getting corrupted when you download it. If I remember correctly, the CPanel backup should be a .tar.gz file, which WinRAR should not have any trouble reading. Rather than downloading the backup file from your browser / CPanel, you might want to try logging into your account with an FTP program and use it to download the backup file. (Make sure to use BINARY mode to download the file!.)


    The backup file (.tar.gz extension) is a compressed format, so it is not unreasonable for a backup file that is 80-120MB in size to contain 800MB in actual uncompressed files. Text files (such as .php, .html, .cgi, etc.) compress very well (often 80-90%). JPG images do not compress well, as this image data is already compressed, but unless you have a photo gallery type web site, JPGs will not usually take up a significant portion of the disk space used on your web site.


    Hope this helps...

    Yeah it's a tar.gz file. I thought of doing a local backup on the server and then downloading it by FTP -- only issue is that I only have like 70MB free space on the account, so it wouldn't fit (until I upgrade the account in a bit). I also through of setting up a machine at home with an FTP server and do a full backup directly to it, but would I be able to access the files through it -- in other words, is it something like the home backup?


    I have a lot of JPEGs -- at least a few hundred MB (as this was/is a cars/tech news site).

  10. I'm trying to download a home directory backup from CPanel, but the file I get only contains some directories, and WinRAR gives me an 'unexpected end of archive' error.


    The file size also varies if I try downloading it again, but it's usually ~79 or 115MB. I have about 800MB of files online in total.


    So how can I get a full home dir backup that works?

  11. Well the reason I'm not using POP3 on my desktop (Outlook) or PDA is that I can't do anything but read the inbox and send mail - I can't access my folders - saved, sent mail, etc.


    Through Neomail I was able to do that with a simple interface. Now I'm stuck using Horde through Mini Mozilla, which takes at least 5x the time it took me to do stuff w/ Neomail/IE. Plus the frames minimize actual viewing area for emails.


    Bandwidth's not a concern really - I'm on unlimited BW from T-Mobile.

  12. I'm always on the go nowadays, and I've been using my PDA phone (Windows Mobile 2003) to access my email by webmail. Horde does't work on Pocket IE, and even if it did, the UI is way too complex for easy emailing on a PDA (and with the masses of Login Failed errors, it'd be seriously annoying to use). So I've been using Neomail -- loads instantly, and clean, simple interface for reading and sending emails.


    I know Neomail links in Cpanel were taken down a while ago, but I've had a redirect set up for a few years now that I just use for the PDA now (Horde on PC). But a few days ago, that stopped working -- I guess Neomail is fully gone now?


    Is there some way I could get access to Neomail? Because now I can't access my mail remotely...


    Oh yeah, I'm on Server 23 -- techautos.com.

  13. Ok - as long as it only affects forwarding and not anything else, it's fine for me :tchrocks:.


    On the other hand, emailing between my TCH account (on server 23) and AOL has been a problem in any case, over the past year or so. In most cases, I don't receive any emails sent from AOL accounts, and in the extremely rare occasion that they do arrive, they arrive _very_ late (many hours or even days later). Outgoing emails from TCH to AOL accounts seem fine though.

  14. Well, for the second time this year, my site (techautos.com) was hacked on June 8 using what seems like some kind of SQL Insertion bug in PHP-Nuke.


    The issue is that when you go to any page, the correct page title shows up, but nothing else.


    I checked the authors table with phpMyAdmin and sure enough, there was an unwanted, new entry.


    Here's the information I have on the script kiddies who did this:


    kiegera Goda r00t_System@hush.com d074ae22efc470558775a20cbe956c5e
    Collected from other sites these guys have compromised:




    by : AFROM4N


    nos somos :


    Spofs , ownz_ , Kieger , MC_KiNNeY


    irc.brasnet.org #ry afrom4n@hotmail.com


    So anyway, I deleted the extra entry from the authors table. However, the site itself is, of course, not working. So I talked with some people on the NukeCops forums, and they basically said there's no way to fix it as the issue (assuming it was indeed a SQL Insertion attack) could be anywhere in the database. They said basically just restore it from your latest database backup.


    Problem is...I've been really busy over the last few months, so my last DB backup was from January of this year.


    So I uploaded this DB backup from January as another database, then table-by-table, I manually updated it with all the changes (new articles, members, forum posts, etc.) that have taken place since then - using phpMyAdmin from cpanel.


    So then I went to check something out - in the cpanel file manager, I went to config.php to update it to the name of the new database. Then I clicked save, and when I got back to the file/directory listing, it said config.php size was 0 (empty). When I clicked edit again, there was nothing there. I tried again - same thing. I tried to delete it, then created a new file, named it config.php - but same thing again.


    Then the Trash bin stopped working. Whenever I delete something, it disappears from the directory listing, but under trash can image, where the list of trash files should be, I instead get this:


    Unable to change directory to /home/techaut/.trash! You do not seem to have access permissions! (System Error: No such file or directory)


    This was quite puzzling - now I'm in even more of a mess. Can anyone help out?

  15. A friend of mine just informed me that he was unable to send me email (at my TCH-hosted URL, TechAutos.com) - he forwarded me the error email he got back:


    > -----Original Message-----

    > From: Mail Delivery System [mailto:Mailer-Daemon@otho.dnsback.com]> Sent: Sunday, May 16, 2004 7:06 PM

    > To: name@site.ext

    > Subject: Warning: message 1BP34J-0000os-NI delayed 24 hours


    > This message was created automatically by mail delivery software.

    > A message that you sent has not yet been delivered to one or more of


    > recipients after more than 24 hours on the queue on otho.dnsback.com.


    > The message identifier is:     1BP34J-0000os-NI

    > The subject of the message is: ebay

    > The date of the message is:    Sat, 15 May 2004 13:35:37 -0400


    > The address to which the message has not yet been delivered is:


    >   name@site.ext

    >     Delay reason: SMTP error from remote mailer after RCPT

    > TO:<name@site.ext>:

    >     host site.ext []: 451 Temporary local problem -

    > please try later


    > No action is required on your part. Delivery attempts will continue


    > some time, and this warning may be repeated at intervals if the


    > remains undelivered. Eventually the mail delivery software will give


    > and when that happens, the message will be returned to you.

    It appears to be server-related issue - it doesn't seem to be something at his end because it says "SMTP error from remote mailer." I don't know if this was something at TCH or at some server in the middle though...





  16. Ok I worked on cleaning up some of the HTML. The meta tags was a bit of a challenge due to a bug in the PHPNuke 6.5 meta.php - but I fixed that up and now it's fine.


    We have a lot more news postings now and a whole lot more hits and bandwidth usage mainly due to linking from forums across the web B), though very few people have registered :huh:


    K - any more ideas?

  17. Hello all - unfortunately some miscreant with too much time on his hands decided to mess around with my site, http://www.techautos.com . It appears that he/she used the recent PHP-Nuke admin.php hack to do so.


    I investigated the security breach with the other site admins, I have fixed most of the site up, restored passwords, patched up using the newest security update, and am working on other defaced parts of the site.


    I do have the hacker's (if he/she deserves that name) information (and some proof):


    Online 'name': Lover_Ice

    Site: http://www.lover-ice.com


    I'm very frustrated at this utter waste of my time, and I know most of the time it's difficult to actually have some authority or the hacker's hosting company, etc. do something about it, but I would like to at least try.


    Does anyone have any ideas?


    Luckily, most of the content was unharmed, but as I said, I'm mainly frustrated because of my wasted time and effort. :(


    Thanks guys :)

  18. I've been using PHP-Nuke for my site, http://www.techautos.com, since it was launched in May, but due to the inherent issues (inefficiency in news updating and articles of the sort on TechAutos, etc.) that come with a generic system like PHP-Nuke, I'm pondering the idea of creating a custom solution for the site.


    Although I'm using PHP-Nuke, I just know enough PHP, etc. to pass by working with some mods, etc. Development-wise, I've worked a lot more with Microsoft languages (VB, VB.NET mainly) though and basically I know that if I do go for a custom design, it'll have to likely be based on ASP.NET.


    So my question is, assuming a time frame of at least a year or so, would TCH consider running the Mono project (which is porting the .NET framework to Linux)? Ideally, a Windows box would be nice, but working with the RH Linux boxes, I would assume that's the only way to run an ASP.NET site on TCH.


    Any ideas or comments?

  19. Ok thanks for the input - I'm looking into it now :)


    I think the first thing I'll fix up will be the meta keywords - that whole list is what PHP-Nuke dumps in by default, but I think I know where to change them, so that should be a minor thing to fix.


    I'll try to see how much I can do with the HTML inefficiencies - maybe I'll try to find out if other PHP-Nuke users are having similar issues and how to deal with them.


    I've been thinking about the appearance of the site - due to the fact that news is not posted daily as of now, it does appear pretty boring. I looked through some of the large tech sites (sites like AnandTech, Tom's Hardware, etc.) and am thinking about how I can adapt some of their styles into PHP-Nuke (designing a custom CMS system for TechAutos is something I'd like to do but don't have time for).


    The PR of 5 is pretty cool, but I think the main reason for it is a link on one of the sidebars of one of my friends' sites which is around a PR7 site. Without that link it's around 2 or 3 IIRC.


    K, thanks again for the input :D

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