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New Totalchoice Hosting Help & Support Web Site


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#1 Junior

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Posted 28 February 2003 - 02:25 PM

In an effort to help our customers get the most out of the services we provide, we have opened a NEW TotalChoice Hosting Help & Support Web Site!

This new web site has instructional tutorial movies to help solve any 'how to' question you may have! Plus, we have a FAQ link for the most frequently asked questions, the latest announcements related to TotalChoice Hosting, a link to our Forum, and of course, a link to our Support Desk, should your question not be answered in this area.

This new web site is very informative, and to the point, and just about any issue that you may have arise can, most likely, be found in this site.

We ask that you check the new site out completely. We have went into very detailed explaination on most ever aspect dealing with your site, cPanel, and for resellers, WHM.

If you do have a question about your site, please refer here first before submitting a support desk ticket. We are getting numerous tickets asking the same quesitons, so we developed this new site to answer those for you. You will get your questions answered much faster from this web site, as it takes us time to get to each support ticket. We spend quite a bit of time on each support ticket, to get the very best solution to you, the first time. This process takes time, and will cause a delay in the waiting tickets. If you can get the answer here for your question, you will not have to open a support ticket.

Don't get me wrong...we are eager to help you in any way, but ask that before you submit your support desk ticket, that you check this new site first to see if your answer is there.

As usual, if we can be of any assistance, please feel free to make contact with us.

We appreciate your business, and look forward to continually making upgrades to our service in order to serve you better.

Choice does matter, and we are glad you have choosen us to be your web hosting service!

#2 Dabbles

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Posted 28 February 2003 - 02:56 PM

I think this is a great idea Tony! I'll be reading through it over the weekend! I have a suggestion:

A navigation bar or a link back to the homepage on some of the TC pages that currently don't have them would be extremely helpful.

For example the BB, the help desk and domain management page. In some cases the header image could be the link. Currently I have 6 hotlinks setup in my browser to access TC. I think that could be taken down to 2: one for my Cpanel and one to a secured member page with all other links... or something of that nature.

Just my 2 cents! :(

Dabs

#3 Junior

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Posted 28 February 2003 - 03:30 PM

Good idea, Dabs! I'll pass it on to the higher powers! :(

#4 Lianna

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Posted 28 February 2003 - 04:10 PM

*YAY*

I know that a lot of hard work and hours of effort are responsible for this new help website. My personal THANKS to all that contributed in the design and content.

I'm sure I'll be referencing that site regularly here on the forums and appreciate that it now exists.

Kudos (or as some here say, "Mad Props") Gurus! You ROCK

Lianna

#5 TCH-Rick

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Posted 28 February 2003 - 04:35 PM

The new site looks great and should be yet another valuable resource for newbies and oldies alike. Congrats on the work.

#6 Lianna

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Posted 28 February 2003 - 04:38 PM

:(

You on a donkey playing basketball. Good avatar, man!

Lianna

#7 KevinW

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Posted 28 February 2003 - 04:53 PM

Dabs,

in response to having to keep multiple links to the various TCH sites, we tried with the new Help site to provide such reference links. On every page, we have given you quick links at the top to the Help Desk, theis Discussion forum and to the TCH main web site. In all cases, the links will open up in a new browser window. Hopefully that will help. But agreed, more work to do, and so little time to do it in!

-kw

#8 TCH-Andy

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Posted 28 February 2003 - 05:26 PM

Looks a great resource, most helpful, thanks

Just a couple of small points

on User boards: the last line reads "yourself.are responsible for installin Invision."

on NewsPro: the links didn't work for me :-(

Thanks again

Andy
Andy Beckett
-----------------
Part of the TCH family since the beginnings of time.

#9 Dabbles

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Posted 28 February 2003 - 06:02 PM

I noticed that KW and it does help! Thanks for all your (everyone's) hard efforts! :(

Dabs

#10 Junior

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Posted 28 February 2003 - 06:56 PM

AndyB,

Thanks for pointing that out for us. We are still proofing the site, and it takes numerous reviews to spot every error. If you find anything else, let us know!

:(

#11 SEO

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Posted 01 March 2003 - 12:00 PM

Very .... very good! I have not reviewed it all but what I have seen so far is excellent ... seriously (and I am one picky son-of-a-gun)!

When we see typo's, grammatical problems, etc., where would you like those posted? On this thread?

#12 Head Guru

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Posted 01 March 2003 - 12:17 PM

yep right here

Bill Kish

Head Cook and Bottle Washer

If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

Office :: 800-930-0485 x211
Mobile :: 248-632-3243

email: bill(at)totalchoicehosting.com

Instant Messenger -
AOL Instant Messenger: tchgurubill
Yahoo Messenger : tchgurubill
MSN Messenger : tchgurubill@hotmail.com

Thank you for your support and continued business


#13 KevinW

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Posted 01 March 2003 - 01:26 PM

Scott, thanks for the kind words about the new Help site!
-kw




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