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Dns Nameserver Outage


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#1 TCH-Bala

TCH-Bala

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Posted 12 April 2012 - 12:46 AM

CPanel had a major update pushed in on the nightly release which caused the DNS zones of all accounts to be reloaded to our nameserver cluster which is causing sites to appear down. Only the accounts on dns3/dns4.totalchoicehosting.com nameserver pair are affected. We are working to get this resolved. Please note that nameserver services are not down, but since the zones are being reloaded the sites may appear to be down from some places. This was not something that was anticipated but the zones are now being reloaded and the sites should start resolving soon.
Balakrishnan
Manager - Technical Support
TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com

TCH Help Desk .. || .. TCH Blog

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#2 TCH-Bala

TCH-Bala

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Posted 12 April 2012 - 01:48 AM

We have corrected the issue and dns is now loading fine. The sites should be resolving. If you are still facing issues, please open a ticket via our Help Desk (link on my signature and on top menu) so that we can check it out.
Thank you for your understanding and patience.
Balakrishnan
Manager - Technical Support
TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com

TCH Help Desk .. || .. TCH Blog

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