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Tch Has Always Been Great Until...

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#1 wkmccall

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Posted 17 February 2012 - 09:28 PM

The tech support for TCH has always been great....
I've hosted a few sites on TCH for a few years and the techs have always been great until tonight.
I didn't appreciate the chastising email I got tonight when I was only providing the information he requested.

I work in computer support handling tickets from thousands of users and believe me, I know how bad it can get.. Maybe if I didn't do computer support for a living, the email I got wouldn't have bothered me as much as it did.

#2 TCH-Bala


    Technical Support Manager

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Posted 18 February 2012 - 07:22 AM

I am sorry if you had a bad experience, TCH is and always have been client friendly. Please feel free to contact me via my IM or email me so that I can get to the bottom of this and restore your user experience.
Manager - Technical Support
TotalChoice Hosting, Inc.

TCH Help Desk .. || .. TCH Blog

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