Jump to content


Photo

Emergency Maintenance


  • Please log in to reply
5 replies to this topic

#1 TCH-Alex

TCH-Alex

    Technical Support

  • Staff
  • PipPipPipPip
  • 664 posts

Posted 11 February 2010 - 02:30 AM

The server is currently taken down for emergency maintenance. Please watch this thread for updates.

We are sorry for the inconvenience.

Alex Spaford
Technical Support
TotalChoice Hosting, Inc.
Total Choice Hosting - Helpdesk


#2 mikedoyleblogger

mikedoyleblogger
  • Members
  • 2 posts

Posted 11 February 2010 - 03:00 AM

Can you specify what "emergency maintenance" means? Are you talking about a power issue? A total hard drive failure? Is abraxas backed up? My blog lives on abraxas and I'm concerned about data loss here. Can you please advise?

#3 TCH-Alex

TCH-Alex

    Technical Support

  • Staff
  • PipPipPipPip
  • 664 posts

Posted 11 February 2010 - 03:06 AM

The maintenance was not something related to hardware or disk drive.

It was apache, that needed to recompile on the server and the process is over by now. Please check it out and drop a ticket to the help desk, if you have any issues.

Thank you for your patience.

Alex Spaford
Technical Support
TotalChoice Hosting, Inc.
Total Choice Hosting - Helpdesk


#4 mikedoyleblogger

mikedoyleblogger
  • Members
  • 2 posts

Posted 11 February 2010 - 03:13 AM

No issues with my site, I see it's back up. Next time it would help my impending heart attack, though, if you guys included just a small explanation of the nature of emergency maintenance in the initial forum post. Thanks for the speedy response!

#5 TCH-Thomas

TCH-Thomas

    Volunteer Moderator

  • Members
  • PipPipPipPip
  • 14,908 posts

Posted 11 February 2010 - 04:01 AM

Welcome to the forum, mikedoyleblogger. :devil2:

Thomas Jikrantz
Forum Moderator
TotalChoice Hosting, Inc.

Any links or suggestions for third party software/sites should be used at your own risk. My opinions and recommendations are not necessary those of TCH and TCH is not responsible.

As a Forum Moderator I can assist in answering many of your hosting related questions. However, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.
Web Hosting by Total Choice Web Hosting - 24/7 Help Desk


#6 TCH-Bruce

TCH-Bruce

    Volunteer Moderator

  • Members
  • PipPipPipPip
  • 19,960 posts

Posted 11 February 2010 - 08:25 AM

Welcome to the forums Mike :)

Please be aware that although the servers are backed up users are ultimately responsible for backing up their content. Just a reminder.

As for posting what the issue is while alerting users that a server is being taken offline for "emergency maintenance" sometimes the issue is not known until after the message is posted. The message is a courtesy to let users know that something is wrong and the machine is being looked into and fixed.

Bruce Richards
Forum Moderator
TotalChoice Hosting, Inc.
Webhosting by Total Choice Web Hosting - General Support Forum

I am a Forum Moderator. While I can assist in answering most of your hosting related questions, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users