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Account Login: Can This Be Changed?


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#1 cowrtehc

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Posted 05 March 2009 - 03:08 PM

I have a client who tells me that she can't ever remember her TCH login and password. She wants them changed. I see in the control panel it is possible to change the password for the account but I wonder if it's possible to change the account login as well.

#2 TCH-Thomas

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Posted 05 March 2009 - 03:12 PM

Welcome to the forum, cowrtehc. :)

Since I donīt know if you have a reseller package or a virtual package, I am not sure it can be changed but if you submit a ticket with the help desk, they will be able to tell you (link on top of page).

If you have a reseller package, you should be able to fix this through the WHM.

If you have a virtual package, a ticket is needed.

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#3 TCH-Bruce

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Posted 05 March 2009 - 03:38 PM

Welcome to the forums cowtehc :)

Bruce Richards
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Webhosting by Total Choice Web Hosting - General Support Forum

I am a Forum Moderator. While I can assist in answering most of your hosting related questions, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.


#4 Bunni

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Posted 06 March 2009 - 08:17 AM

Welcome, cowtehc! :)




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