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Raid Disk Failure


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#1 TCH-Ryan

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Posted 04 August 2008 - 11:00 AM

One of the hard drives in tintin' raid array is showing signs of failure, as such we will be taking the server down shortly for roughly 10-15 minutes to replace the bad disk. Further updates will be posted as soon as they are available, thank you.
Kind Regards;
Ryan MacDonald
Data Center Manager | TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com | ryan@totalchoicehosting.com

#2 TCH-Ryan

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Posted 04 August 2008 - 11:18 AM

The failing disk has been replaced and the server is now back online and operating as intended, our apologies for any inconvenience this outage may have caused.
Kind Regards;
Ryan MacDonald
Data Center Manager | TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com | ryan@totalchoicehosting.com

#3 TCH-Ryan

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Posted 04 August 2008 - 11:56 AM

It would appear the array is not very happy with the new hard disk, I am checking into this further but it may result in another short outage window of 10-15 minutes, further updates will be posted as soon as they become available.
Kind Regards;
Ryan MacDonald
Data Center Manager | TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com | ryan@totalchoicehosting.com

#4 TCH-Ryan

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Posted 04 August 2008 - 12:20 PM

The server is now back online and operating as intended, the issue was the brand new hard disk (fresh out of the wrapping) that we put in the server died after about 10 minutes. It is rare but not so rare that it has not happened before, we see one or two out of every 100 hard disks at the DC being DOA's out of the packaging.

It is for situations like these why we strongly emphasize raid arrays on the servers as it prevents what would otherwise be a messy situation involving hours-upon-hours of downtime. Once again, our apologies for the inconvenience this situation has clearly caused and if you have any questions or concerns please direct them to our help desk.
Kind Regards;
Ryan MacDonald
Data Center Manager | TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com | ryan@totalchoicehosting.com




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