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Tch Tech Support -- Outstanding !


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#1 Bob Crabb

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Posted 12 June 2008 - 05:52 AM

I have been a TCH customer for almost 3 years now, and have always been very happy with your tech support.

Yesterday, I submitted a ticket through the Help Desk to Tech Support over an issue with a new account that I have set up under my re-seller account.

In less than 10 minutes Tom Duncan fixed the problem, responded with a reply, and closed the ticket.

LESS THAN 10 MINUTES !!! That is outstanding. It goes way beyond my expectations. Thanks Tom, you guys are the best !!!

--Bob

#2 TCH-Bruce

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Posted 12 June 2008 - 07:19 AM

Bob, thanks for the kudos. Glad you are happy and receiving service that beats your expectations. :)

Bruce Richards
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Webhosting by Total Choice Web Hosting - General Support Forum

I am a Forum Moderator. While I can assist in answering most of your hosting related questions, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.


#3 TCH-Tom

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Posted 13 June 2008 - 07:51 AM

Thanks Bob for the kind words :)
Tom Duncan
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#4 Bunni

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Posted 13 June 2008 - 06:15 PM

Thanks, Bob, for your kind words.
And thanks to Tom for his fine and timely support. I can almost see him smile from here.
TCH prides itself on the speed and abilities of its tech support staff. Tom is a fine example of what we strive for here at TCH.
Well done, Tom! :)

#5 TCH-Alex

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Posted 14 June 2008 - 02:05 AM

Thank you Bob :)
Way to go Tom, well done :)

Alex Spaford
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TotalChoice Hosting, Inc.
Total Choice Hosting - Helpdesk





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