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Tch Tech Support -- Outstanding !

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#1 Bob Crabb

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Posted 12 June 2008 - 05:52 AM

I have been a TCH customer for almost 3 years now, and have always been very happy with your tech support.

Yesterday, I submitted a ticket through the Help Desk to Tech Support over an issue with a new account that I have set up under my re-seller account.

In less than 10 minutes Tom Duncan fixed the problem, responded with a reply, and closed the ticket.

LESS THAN 10 MINUTES !!! That is outstanding. It goes way beyond my expectations. Thanks Tom, you guys are the best !!!


#2 TCH-Bruce


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Posted 12 June 2008 - 07:19 AM

Bob, thanks for the kudos. Glad you are happy and receiving service that beats your expectations. :)

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#3 TCH-Tom


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Posted 13 June 2008 - 07:51 AM

Thanks Bob for the kind words :)
Tom Duncan
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#4 Bunni


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Posted 13 June 2008 - 06:15 PM

Thanks, Bob, for your kind words.
And thanks to Tom for his fine and timely support. I can almost see him smile from here.
TCH prides itself on the speed and abilities of its tech support staff. Tom is a fine example of what we strive for here at TCH.
Well done, Tom! :)

#5 TCH-Alex


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Posted 14 June 2008 - 02:05 AM

Thank you Bob :)
Way to go Tom, well done :)

Alex Spaford
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TotalChoice Hosting, Inc.
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