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Tch Acquires Data Center!


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#1 Head Guru

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Posted 13 February 2007 - 02:09 AM

TCH acquires its own Data Center Space!

TotalChoice Hosting has always aimed to provide the best possible service to our hosting family. In order to do that, we have always tried to use high quality servers remotely co-located in Data Centers (DC's) across North America.

One of the issues we have found recently is that when there is a server problem that needs hands on technicians, we are reliant on the remote DC for both the technical expertise, levels of support and equipment spares. Recent experience at two of the DC's has shown that both the time taken for them to respond and the quality of the spare parts they use has not been at the service level we want to provide.

We have spent the last couple of months thoroughly reviewing our options, and have identified and purchased our very own DC space, based in Michigan, where our own techs will provide the hands on support and we can ensure that only top quality servers and spares are used.

So what does this mean to our client base?

Increased reliability!

Many of you will have noticed that some servers that have had disk / raid problems have had ongoing problems for a short while afterwards. You may have been disappointed that certain hardware failures take hours for resolution. Remote DC’s have taken hours to simply reboot a server or correct a small issue for us. This will be a thing of the past in the new DC as we will have full control over the servers and hands on work done to servers. The techs will not be remote to TCH; they will be our very own staff working on our very own servers in our very own DC!

Excellent connectivity!

We have always chosen DCs which have good connectivity. Our new facility located in Michigan is no different. We will have a main connection through AT&T with alternatives through Level 3 and MCI. Fiber Connections include a diverse path, diverse entry OC-48 fiber with 24 strands of unlit fibre.

Faster resolution of major issues!

Whilst our own techs remotely handle most server issues in under 5 mins (for example there are pager alerts as well as visible web based alerts when POP stops working on a server - these issues are usually then handled in well under 5 mins) we rely on the DC staff at a remote DC. There have been occasions where it has taken the best part of an hour just for the remote DC staff to get to the server that is down just to start work on it. This is not acceptable service in our view. In our own DC we will have our own staff there, who will respond to those issues within minutes.

Whilst this will have little impact on small issues, major issues (such as a server down with a hardware fault) will be responded to much more quickly.

Zero downtime for "server moves"!

This is always a worry when physically moving servers – and hence we have decided we will not be moving the servers. We have taken the decision to equip our new DC with completely new servers (all high quality specs of course – see below) and we will copy accounts we are moving to the new servers, leaving the old servers online. We can then test the accounts on the new servers, before changing the IP address in the DNS. This will mean that there is no down time, and the both servers are online whilst we sort out small issues.

Brand New, High Quality, Servers!

At the DC we are equipping it with brand new high quality servers. These will be all based on the best server hardware available today. The network is all cicso based and is 100% redundant. We have already begun to build the servers in the new DC and announcements will be made as things progress. We have decided to hand build all our own servers, this gives us the best hardware combined with hands on build experience.


I am very pleased to make this announcement and look forward to answering any questions that you may have about this most exciting news for TCH and all our family members.

Bill Kish

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#2 Head Guru

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Posted 13 February 2007 - 02:14 AM

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Bill Kish

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#3 Head Guru

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Posted 13 February 2007 - 02:17 AM

Posted Image


Posted Image


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Posted Image

Bill Kish

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If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

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#4 bellringr

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Posted 13 February 2007 - 09:30 AM

Way cool Bill!!!!! I'm so happy that TCH has come this far. :tchrocks: Great job!
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#5 phatfunkjazz

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Posted 13 February 2007 - 10:17 AM

I know how much fun I have when I buy a new computer (or even just upgrade a component), but an entire Data Center?!? Congratulations Bill and staff.

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#6 Rednarb

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Posted 13 February 2007 - 10:30 AM

Great work! :tchrocks:

And I'm one of the first to use the new DC woohoo!
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#7 heyguy

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Posted 13 February 2007 - 10:32 AM

That's awesome Bill. Figured that's what you were doing with that job post looking for a local guy.

Does this mean you're leaving the other dc's and putting everything in yours, or are you going to leave some servers spread out just in case?

#8 Head Guru

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Posted 13 February 2007 - 10:43 AM

We are going to leave some servers out in other DC's. The majority of the servers will be "coming home".

Bill Kish

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#9 Deverill

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Posted 13 February 2007 - 11:08 AM

Bill,
That is absolutely awesome news for us and for you guys! No one can say honestly that you don't do everything you can to provide the highest quality product possible. It say a lot about your character and makes me happy to have my sites hosted at TCH!

Now, let's talk about all those death-spewing sprinkler heads in the ceiling! :tchrocks:

Level with us, Bill. Is this really your house? I have a feeling this is the recreation room you've been working on in the basement for the past 6 months. The door to the stairs down says "Bill's Playroom!" doesn't it? :tchrocks:

Major props Bill, you've earned them!
"A winner is simply willing to do what a loser won't."

#10 Head Guru

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Posted 13 February 2007 - 11:17 AM

The sprinklers are dry pipe based. Meaning all the pipes are dry until mulitple alarms within a zone are tripped and even at that point only that zone would go wet pipe.


Each sprinkler head is in it own zone. Multiple alarms from within the same zone are required to trip the zone.

Further more, once that one zone is tripped it would be the only zone activated. So say you have zone 2 tripped. It would activate. Say the fire is spewing smoke to the next zone, it would take smoke, flame and a raise in core zone temp to trip the next zone.

Bill Kish

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If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

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#11 Prel

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Posted 13 February 2007 - 02:34 PM

Congratulations Bill and Staff Team . :)
"A great step for a better future.."
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#12 jwbowden

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Posted 13 February 2007 - 05:47 PM

This is wonderful! Congratulations Bill and all you TCH good guys who've worked so hard to make TCH the best!
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#13 BoxersRule

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Posted 13 February 2007 - 08:17 PM

Congrats!!

:)


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#14 pz1p

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Posted 14 February 2007 - 11:36 AM

Great job - it will help TCH grow and become bigger and better- again great job and keep up the good work

#15 Dman8568

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Posted 14 February 2007 - 10:39 PM

Will there be an update as you guys start moving accounts?

AKA: Will we know that our account on Server X is now in the new DC?


Thanks, and way to go TCH! :tchrocks:
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#16 Deverill

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Posted 15 February 2007 - 08:28 AM

Say the fire is spewing smoke to the next zone, it would take smoke, flame and a raise in core zone temp to trip the next zone.

And by then a little water won't hurt anything. :tchrocks: Impressive system - as I said, everything you do shows you care not only about the success of the business but of your customers as well.
"A winner is simply willing to do what a loser won't."

#17 TCH-Bruce

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Posted 15 February 2007 - 08:34 AM

Will there be an update as you guys start moving accounts?

In the past they have posted information about server moves. I would expect no less this time.

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Webhosting by Total Choice Web Hosting - General Support Forum

I am a Forum Moderator. While I can assist in answering most of your hosting related questions, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.


#18 kahill

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Posted 15 February 2007 - 02:48 PM

Really great news! I'm keeping fingers crossed (as much as possible without interfering with keying)...... that server 68 will be "coming home".

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#19 sunrunner20

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Posted 15 February 2007 - 07:34 PM

Does this mean new collocation space?

#20 Head Guru

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Posted 16 February 2007 - 02:29 AM

This means we have our very own Data Center space!

Bill Kish

Head Cook and Bottle Washer

If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

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#21 Steve Scrimpshire

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Posted 18 February 2007 - 01:31 PM

Awesome!
Days until the Saints go to the Super Bowl:

#22 Head Guru

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Posted 19 February 2007 - 09:05 AM

We have just completed the move of our main server to the new Data Center.

The forums, help desk and billing software are now all hosted in our new Data Center.

:) :)

Bill

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#23 TCH-Thomas

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Posted 19 February 2007 - 09:10 AM

We have just completed the move of our main server to the new Data Center.

House warming party. Posted Image

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#24 jacobh

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Posted 21 February 2007 - 02:18 PM

Congratz! Yes, let's throw a party! ;)

#25 Head Guru

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Posted 27 February 2007 - 04:40 AM

Just a fast update for everyone.

Things have been moving really fast now.

We have four racks of servers up at this point. As you may have noticed migrations to the new DC are starting to pick up. We have been working very hard to make this move as painless as we can, and so far the staff is doing a great job.

I will post some photos of our progess tomorrow.

Bill Kish

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If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

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#26 Bunni

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Posted 16 March 2007 - 02:59 PM

Ummm.... s'cuse me sir. When is tomorrow? I've been waiting 17 days for those photos.... :surrender:

#27 LF from MC

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Posted 07 April 2007 - 10:25 AM

Hmmm, maybe tomorrow isn't today yet?? :)

#28 Prel

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Posted 10 September 2007 - 04:32 PM

Hello,

TCH Data Center: 13 fev to 09 set = 7 months
Have new photos and news ? :)
Thank´s
[b]Paulo
Where do we come from? Where are we going to? Is there internet over there?
(Any links or suggestions for thirdparty software/sites should be used at your own risk. My opinions and recommendations are not neccessarily those of TCH and TCH is not responsible) Help Desk
-----> Very Happy for TCH now to have proper DataCenter <-----

#29 TCH-Andy

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Posted 11 September 2007 - 12:44 AM

With a large number of servers in the DC, it looks a very different place, and you can't take the same sort of pictures - now you can't see far, because there is usually a rack of servers in the way blocking the view .... I'll see if we can find you some more recent photos, and provide an update.
Andy Beckett
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Part of the TCH family since the beginnings of time.

#30 Head Guru

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Posted 11 September 2007 - 10:41 AM

I will post some new photos later today.

Bill.....

Bill Kish

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#31 Head Guru

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Posted 22 September 2007 - 08:06 AM

Here are some newer photos of the Data Center.....


Attached File  IMG_0475.jpg   111.32KB   236 downloads


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Attached File  cisco_6509.jpg   77.64KB   211 downloads

Bill Kish

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If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

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#32 LF from MC

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Posted 22 September 2007 - 08:25 AM

Wow! that's kept pretty neat, with all the wires...How do you keep the room, and all the machines dust free, or pretty close to it?

#33 TCH-Bruce

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Posted 22 September 2007 - 08:46 AM

Well they are kept clean by Jesse. He walks around with an apron and feather duster of course, keeping everything clean.

But you really don't want to see a photo of that. :tchrocks:

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I am a Forum Moderator. While I can assist in answering most of your hosting related questions, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.


#34 flashram

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Posted 22 September 2007 - 08:47 AM

Yes we do, Yes we doooooooo please that would be just so funny to see.

Nice to see some images up at last great news.

Now just point out which one is mine.
Regards

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#35 TCH-Carl

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Posted 22 September 2007 - 08:55 AM

Neat and cool. Jesse, you're da man ! :tchrocks:
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#36 LF from MC

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Posted 22 September 2007 - 09:59 AM

Yes we do, Yes we doooooooo.


flashram, you took the words right out of my mouth :D :tchrocks:

#37 TCH-James

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Posted 24 September 2007 - 09:45 AM

flashram, you took the words right out of my mouth :yes: :)


Sorry guys, it's a pay per view event.

#38 LF from MC

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Posted 24 September 2007 - 03:13 PM

How much?? :)

#39 TCH-Don

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Posted 24 September 2007 - 05:30 PM

:lol2:

#40 Head Guru

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Posted 24 September 2007 - 09:00 PM

Wow! that's kept pretty neat, with all the wires...How do you keep the room, and all the machines dust free, or pretty close to it?


There are several air condition units thruout the facility. They move massive amounts of air thru large filters that literately clean the air.

Any time you are in the area and would like a tour of our facility please call me to arrange.

Bill

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#41 LF from MC

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Posted 25 September 2007 - 05:53 PM

Thanks Bill :)

If I'm going to be in the area, I will surely give you a call. :)

#42 Prel

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Posted 05 October 2007 - 12:41 PM

Thanks Bill for the new photos. ;)

When I will be in the city :) , with certainty I will make a visit.

Edited by paulo, 05 October 2007 - 12:41 PM.

[b]Paulo
Where do we come from? Where are we going to? Is there internet over there?
(Any links or suggestions for thirdparty software/sites should be used at your own risk. My opinions and recommendations are not neccessarily those of TCH and TCH is not responsible) Help Desk
-----> Very Happy for TCH now to have proper DataCenter <-----

#43 dextepayne

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Posted 19 July 2010 - 11:10 PM

Wow - looks hot in there!

Hey Bill, is this secret info: How many sites does TCH host?

You all (especially you!) are the greatest!

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