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All Images Gone From My Site


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#1 hatmaker

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Posted 15 February 2006 - 11:06 AM

If this is the wrong forum, please redirect me!

After publishing a minor update to my site, all my images have disappeared! I went back and republished it again with a backed up copy of the TLX file that was saved before I had made any changes but my site still has no images! How can 100's of images just be gone? Any ideas? I use CSB.

Thanks, Brent

#2 TCH-Thomas

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Posted 15 February 2006 - 11:16 AM

Hi,
Does your tlx file contain these photos or have you uploaded them by ftp and linking to them from your published site?
If they originally was in the tlx file, are they still in it? If so, I would use cpanels file manager or ftp and remove the 1x1.gif + tlxtransfer.txt and then republish and see what happens.
If they are not in the tlx file or do not show up in the republished site, I guess the tlx file is corrupted.

Thomas Jikrantz
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Any links or suggestions for third party software/sites should be used at your own risk. My opinions and recommendations are not necessary those of TCH and TCH is not responsible.

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#3 hatmaker

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Posted 15 February 2006 - 11:28 AM

The images are in the TLX file, I will try that to see if it will help.
Thanks for the fast reply Thomas!
, Brent

#4 TCH-Thomas

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Posted 15 February 2006 - 11:34 AM

Let us know how it goes. :)

And as always, make backups. not only the backups that CSB can store on the server, but outside your computer as well (cd, dvd etc). This way if something goes wrong with your tlx file on your computer and the site copy, you know you should have a working copy elsewhere (even if it may not contain the latest changes).

Thomas Jikrantz
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TotalChoice Hosting, Inc.

Any links or suggestions for third party software/sites should be used at your own risk. My opinions and recommendations are not necessary those of TCH and TCH is not responsible.

As a Forum Moderator I can assist in answering many of your hosting related questions. However, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.
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#5 hatmaker

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Posted 15 February 2006 - 12:58 PM

Thomas,

I went to Cpanel / public html folder and removed 1x1.gif and tlxtransfer.txt. Now when I try to publish, I get this message.

Potential Data Loss Warning: This CSB file was last published to a site that is not the current site. If you continue, you'll publish it to the current site (and erase its memory of the site it was formerly published to.)

If this is the way to fix it, I'll do it. It will take hours to publish the whole site so I'm just double checking to make sure I'm doing the right thing. Is this normal?

. Thanks, Brent

#6 TCH-Thomas

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Posted 15 February 2006 - 01:08 PM

Since the current upload/published site does not show images (ie they are lost) I would say it will not do any harm to try, but you could always tell it to publish to a "test" folder and see if it publishes the images. This way you will not loose the content on the original place and if you see that the images do show up, republish to the original location.

Thomas Jikrantz
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TotalChoice Hosting, Inc.

Any links or suggestions for third party software/sites should be used at your own risk. My opinions and recommendations are not necessary those of TCH and TCH is not responsible.

As a Forum Moderator I can assist in answering many of your hosting related questions. However, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.
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#7 hatmaker

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Posted 15 February 2006 - 02:03 PM

lol, I wish I understood all this stuff better, I'm not sure how to publish a test folder or how to make it publish to the original location. Using CSB is easy for me but when something goes wrong, I get confused with the other technical stuff.
All the images do seem to be in my public html folder so I will just try to republish the whole site. Maybe it will work.
Thanks again for the info, Brent

#8 TCH-Thomas

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Posted 15 February 2006 - 02:12 PM

To publish to another folder within public_html, please do this:

1) In File menu, go down and click publish...

2) click "options"

3) Click "Host setup"

4) In "Publish to subdirectory", enter a name for the new directory/folder. NOTE: Do not enter any slash sign before the name.

5) Click Ok

6) In your dialog box it should now say that you want to publish to your-tch-domain.ext/the folder you entered in step 4.

It will give you a warning saying something like this was already published before but in another folder, just click that you want CSB to go on with this.

Thomas Jikrantz
Forum Moderator
TotalChoice Hosting, Inc.

Any links or suggestions for third party software/sites should be used at your own risk. My opinions and recommendations are not necessary those of TCH and TCH is not responsible.

As a Forum Moderator I can assist in answering many of your hosting related questions. However, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.
Web Hosting by Total Choice Web Hosting - 24/7 Help Desk


#9 TCH-Don

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Posted 15 February 2006 - 02:55 PM

Brent, do you have a link we can look at?

#10 hatmaker

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Posted 15 February 2006 - 03:43 PM

Brent, do you have a link we can look at?


Hi Don,
I'm not sure how to add a link here but here's the address, http://www.m43caps.com
,Brent

#11 TCH-Don

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Posted 15 February 2006 - 03:46 PM

I can't find any missing images
did you clear your browser cache?
Or when viewing a page press control-F5 to force a reload.

#12 TCH-JimE

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Posted 15 February 2006 - 03:49 PM

Hello,

Have to agree with TCH-Don, all pictures are there and readily viewable!

Jimuni
J

#13 hatmaker

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Posted 15 February 2006 - 04:02 PM

WOW! that's strange, I still can't see any images anywhere on the site however I can see images on all other sites! ??? My cache is empty.

#14 TCH-Don

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Posted 15 February 2006 - 04:14 PM

Have you tried another browser?
rebooted?

#15 TCH-JimE

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Posted 15 February 2006 - 04:39 PM

Hello,

You not running a local site with the same domain name which is edited into your local hosts are you?

A reboot should solve the problem, I use firefox and IE when doing anything with sites

Jimuni
J

#16 hatmaker

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Posted 15 February 2006 - 04:50 PM

I rebooted too, I tried another computer and its fine so if has to be a problem with this computer, well, I'm relieved its not my site! :pissed: Now how to fix the computer or browser, I can't understand how it can see image on other site but not this one! I'll have to check it out some more.

Thanks all for the help troubleshooting! Its appreciated!!!

#17 Samrc

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Posted 15 February 2006 - 06:42 PM

So glad it was resolved.


By the way, TCH has a section of the forum specifically set up for CSB users.
It's helpful to post in that area because sometimes we fellow users of the product may have specific answers to your question which might not be applicable to other web site building programs or html editors.

And GlobalSCAPE also has an extensive forum for issues with CSB too.
http://forums.globalscape.com/default.aspx

The best decision you made for your site is to host it here!
Samantha
SamiSite.com CSB and WYSIWYG program tutorials
Feel free to right click the silly little forum images I use and save them to your own website space.
Then link to your own site. Please don't hotlink to my website to use the images. Thanks!

#18 TCH-Thomas

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Posted 16 February 2006 - 04:02 AM

I rebooted too, I tried another computer and its fine so if has to be a problem with this computer, well, I'm relieved its not my site!

When I initially responded to your question, I found the domain name from a previous post from you (thinking that it may be this site Brent is talking about) and went to check it out. There was some images missing from what I could see, so this is why I suggested the republish etc.
However, if the site is showing the images, there should be no problem with either the servers content or the tlx file.

Anyway, I am glad its working and for those eventually missing 1x1.gif and Tlxtransfer.txt files that I told you to remove, donīt worry, they will be uploaded next time you publish your site. :)

Thomas Jikrantz
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TotalChoice Hosting, Inc.

Any links or suggestions for third party software/sites should be used at your own risk. My opinions and recommendations are not necessary those of TCH and TCH is not responsible.

As a Forum Moderator I can assist in answering many of your hosting related questions. However, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.
Web Hosting by Total Choice Web Hosting - 24/7 Help Desk


#19 hatmaker

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Posted 16 February 2006 - 10:55 AM

So glad it was resolved.
By the way, TCH has a section of the forum specifically set up for CSB users.
It's helpful to post in that area because sometimes we fellow users of the product may have specific answers to your question which might not be applicable to other web site building programs or html editors.

And GlobalSCAPE also has an extensive forum for issues with CSB too.
http://forums.globalscape.com/default.aspx

The best decision you made for your site is to host it here!


Hi Sam!
Thanks! Brent

#20 hatmaker

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Posted 16 February 2006 - 11:01 AM

When I initially responded to your question, I found the domain name from a previous post from you (thinking that it may be this site Brent is talking about) and went to check it out. There was some images missing from what I could see, so this is why I suggested the republish etc.
However, if the site is showing the images, there should be no problem with either the servers content or the tlx file.

Anyway, I am glad its working and for those eventually missing 1x1.gif and Tlxtransfer.txt files that I told you to remove, donīt worry, they will be uploaded next time you publish your site. :)


OK, Very good, I have 3 site and I would never be able to keep them going without the great help from you folks! I really appreciate all the help! Thanks Thomas!

,Brent




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