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#1 Head Guru

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Posted 10 January 2006 - 09:46 AM

We are seeing some routing issues at our east coast datacenter.

I will post updates when I know more.

Bill Kish

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#2 Johnney

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Posted 10 January 2006 - 10:15 AM

We are seeing some routing issues at our east coast datacenter.

I will post updates when I know more.



Big Thanks!!!!!

#3 pabagency

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Posted 10 January 2006 - 10:17 AM

Any updates??

#4 TCH-RobertM

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Posted 10 January 2006 - 10:23 AM

At this time we are still working with the Datacenter to get this issue resolved. As soon as we know more we will update this thread.

#5 Head Guru

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Posted 10 January 2006 - 10:55 AM

Update from our upsteam provider.

They have not identified the issue as of yet.

However, they are working on it.

Bill Kish

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If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

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#6 Johnney

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Posted 10 January 2006 - 10:59 AM

Update from our upsteam provider.

They have not identified the issue as of yet.

However, they are working on it.



Is The Upstream Provider...Pro Hosted????

#7 Head Guru

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Posted 10 January 2006 - 11:32 AM

I have never heard of Pro Hosted... Sorry

The upstream is Gnax

Bill Kish

Head Cook and Bottle Washer

If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

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#8 nabreu

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Posted 10 January 2006 - 11:37 AM

I am able to reach my server again, don't know if this means the problem is corrected but just so you know...

#9 karmaB

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Posted 10 January 2006 - 11:44 AM

What happens to email being sent to us during this?

#10 Head Guru

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Posted 10 January 2006 - 11:46 AM

The servers are up.

All your email will be there.

For example. I can not reach server84 from my SBC DSL home connection. However, my neighbor on Charter Cable connection can reach server84 with out issue.

This is a network routing issue out side of our control.

Bill Kish

Head Cook and Bottle Washer

If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

Office :: 800-930-0485 x211
Mobile :: 248-632-3243

email: bill(at)totalchoicehosting.com

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#11 karmaB

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Posted 10 January 2006 - 11:47 AM

Understood. Thank you for the information.

#12 pabagency

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Posted 10 January 2006 - 11:48 AM

The servers are up.

All your email will be there.

For example. I can not reach server84 from my SBC DSL home connection. However, my neighbor on Charter Cable connection can reach server84 with out issue.

This is a network routing issue out side of our control.

I can't get to my site from my SBC DSL business connection. However, someone at a large corporation about 40 minutes away can. I have reset everythin on the network. NOW what?

#13 Head Guru

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Posted 10 January 2006 - 11:51 AM

I can't get to my site from my SBC DSL business connection. However, someone at a large corporation about 40 minutes away can. I have reset everythin on the network. NOW what?


As stated.... we wait until the issue is isolated and corrected.

Bill Kish

Head Cook and Bottle Washer

If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

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email: bill(at)totalchoicehosting.com

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#14 rainman

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Posted 10 January 2006 - 11:56 AM

I concur. I have a business client experiencing the same problem accessing his mail server. He's also on the sbc network. Seems like Gnax have dropped the sbcglobal routes from their tables. Hopefully, they'll get it resolved soon.

#15 rajah

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Posted 10 January 2006 - 12:42 PM

** Link Deleted **

I'm hoping to get some answers there first. ;)



TCH-Jim: Please do not post links to other web hosts in the forums.


#16 rajah

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Posted 10 January 2006 - 01:16 PM

** Link Deleted **

I'm hoping to get some answers there first. ;)

TCH-Jim: Please do not post links to other web hosts in the forums.


Oops sorry I didn't realize this was against the rules. Also I thought I was posting a link to your very own data center. I'm still a little confused by what that relationship means.

#17 Deverill

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Posted 10 January 2006 - 01:24 PM

The data center is the company that houses the computers all of TCH's websites and other services run on. It is basically row after row of computers in an temperature controlled, power conditioned room or rooms with a staff of people there to fix the computers when they break.

The upstream is the company who provides us a connection to the internet. It's like your DSL, cable or dial up provider at home but on a vastly larger scale.

The upstream is where the issue lies and it is they who are working on solving it. It is basically out of TCH's hands since it's not our computers or cables that have the problem. The upstream probably serves hundreds or thousands of customers as big and bigger than TCH so I'm confident they are doing everything they can to solve it quickly.

Hope it helps clear up some of the terminology.
"A winner is simply willing to do what a loser won't."

#18 Deverill

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Posted 10 January 2006 - 01:27 PM

By the way, here's a link to the East Coast Datacenter HG referred to... complete with some photos.
"A winner is simply willing to do what a loser won't."

#19 rajah

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Posted 10 January 2006 - 01:32 PM

Thanks Jim for the explination. That was excellent.

So is the upstream always coming through one pipe currently?


Is there some kind of redundancy possible that would avoid this kind of problem in the future?

#20 Head Guru

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Posted 10 January 2006 - 01:44 PM

No the upstream has many pipes.

You however can only travel to the upstream via one of those pipes. In your case that pipe was broken and you could not connect.

Gnax has over 10gbps of connectivity and 7 redundant connections.

Ok latest update.

This issue is corrected.

The problem was with Level 3 (a tier 1 provider)

Routes should be reconverging and everyone should be happy again.

Bill Kish

Head Cook and Bottle Washer

If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

Office :: 800-930-0485 x211
Mobile :: 248-632-3243

email: bill(at)totalchoicehosting.com

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Thank you for your support and continued business


#21 waveflux

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Posted 10 January 2006 - 01:50 PM

Those pictures of the datacenter reminded me of the warehouse shot at the very end of Raiders of the Lost Ark... :)

Anyway, I can connect to my site again and am indeed very happy. Thanks for the updates and info!

#22 rajah

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Posted 10 January 2006 - 01:58 PM

I can connect again too. Thanks again for the explinations Bill and Jim. I get what happened now, and am greatful that you guys have your upstream with a big enough company that can fix something like this fast.

#23 pabagency

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Posted 10 January 2006 - 01:59 PM

back in business. thanks for the updating. :)

#24 rainman

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Posted 10 January 2006 - 02:09 PM

B) Coolness! We're back in the saddle again. Thanks again TCH team. :)

#25 nabreu

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Posted 10 January 2006 - 02:12 PM

My company (day job) had that problem with SBC once. Everything was up, but SBC customers couldn't see anything.

Glad we're up!

#26 likoma

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Posted 10 January 2006 - 02:30 PM

Thank you. I love when TCH finds and fixes a problem before my clients even notice something is wrong.

- Bradley

#27 Johnney

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Posted 10 January 2006 - 02:40 PM

:) Thanks tch!!!! I Can Truthfully Say after 11 Months as a tch Customer.......Its The First Problem That I have Had With Connectivaty!!!!! That Site I mentioned in my Post earlier...LOL It Happened almost every 2 weeks it seemed...Thats Why I am a Customer Here!!! :group: B)




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